Hailey Laws
St. Louis,MO
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
St. Louis Pain Consultants
03.2022 - 12.2022
- Monitored and recorded an average of 40 patients per day
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the Medical Practice Manager.
- Assisted physicians and physician assistants with various forms of patient treatment and care
- Electronically ordered lab, x-ray, and medical supplies
- Maintained accurate and organized medical records
- Ensured confidentiality, integrity, and accessibility of patient information
- Prepared proper and accurate medical charts for weekly medical appointments.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Student Instructional Coordinator and Peer Mentor
TRIO Student Support Services
01.2022 - 12.2022
- Assist with curriculum planning for college transition courses.
- Coordinate, plan and perform tasks that aid to the productivity of the program.
- Shared information about student life, academic offerings and healthy decision making with peer mentees.
- Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
- Attended and led meetings with other peer mentors to offer support and standardize resource offerings.
- Maintained impeccable grade point average and provided exceptional tutoring across each respective subject of discipline.
- Facilitated and organized events and trainings for other mentors to learn innovative ways to coach and inspire peers.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings.
Area Health Information Management Specialist
CIOX HEALTH, Health Information Managment
St. Louis, MO
07.2023 - Current
- Proven ability to learn quickly and adapt to new situations.
- Retrieved medical data for physicians and patients.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Secured confidential patient information from unauthorized access.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Medical Administrative Assistant
PALM Health
01.2023 - 07.2023
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Organized paperwork such as charts and reports for office and patient needs.
- Conduct insurance verification and preauthorizations and managed patient charts.
- Verify insurance coverage to prepare for upcoming patient appointments.
- Carry out front office duties utilizing data entry skills in framework of medical database.
- Maintained current and accurate medical records for patients.
- Advocated for patients through conversations with insurance representatives.
- Completed and filed financial documentation for accounting purposes.
- Prepared and maintained accurate digital health records for patients.
- Schedule patient appointments and placed reminder calls to deliver exceptional customer experience.
- Provide support for the Medical Practice
- Handle internal and external medical records
- Address urgent and non-urgent prior authorizations
- Completed billing and coding duties to handle submitted claims.
- Organized patient files and streamlined operations to improve efficiency.
- Converted paper charts into digital files and uploaded to EMR system.
- Enhanced office productivity by handling high volume of callers per day.
Child Welfare Specialist
St. Louis Crisis Nursery
04.2022 - 12.2022
- Provided crisis intervention and trauma-informed care for children, birth through age 12, whose families are facing crisis
- Provided immediate support, counseling, and intervention to individuals and families experiencing distress or crisis
- Provided ongoing case management support, including advocacy, referrals, and coordination of services across multiple agencies.
- Interviewed individuals and families to assess needs and provide informational resources.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
Medical Scribe
Total Access Urgent Care
05.2019 - 01.2022
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts for over 100 patients daily.
- Accompanied physicians through day in fast-paced, stressful environments.
- Organized treatment protocols in a fast-paced emergency medicine environment.
- Selected appropriate ICD-10 and CPT codes for records.
- Submitted orders for additional tests and examinations.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
Student Event Coordinator and Office Assistant
Vice Provost, Washington University In St. Louis
10.2018 - 03.2020
- Plan, organize, and execute a variety of events, such as conferences, seminars, workshops, and corporate gatherings.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with administrators by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Retail Sales Consultant
The Body Shop
10.2018 - 05.2019
- Worked closely with customers to determine their skincare needs, answer their questions about products and recommend the right solutions
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Promptly resolved customer concerns and ensured maximum client satisfaction
- Stayed up-to-date on all product features and maintained the store's visual appearance to a high standard.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Retail Sales Associate
Justice For Girls
08.2017 - 06.2018
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Education
Bachelor of Arts - Sociology
Washington University in St. Louis
Skills
- Project Management
- Leadership
- EMR Systems
- Research
- Event Planning
- Scheduling
- Crisis Management
- Trauma Informed Care
- Critical Thinking
- Problem Solving
- Analytical Skills
- Attention to Detail
- Staff Leadership
- Medical Office Management
- CPT Coding
Timeline
Area Health Information Management Specialist
CIOX HEALTH, Health Information Managment
07.2023 - Current
Medical Administrative Assistant
PALM Health
01.2023 - 07.2023
Child Welfare Specialist
St. Louis Crisis Nursery
04.2022 - 12.2022
Patient Care Coordinator
St. Louis Pain Consultants
03.2022 - 12.2022
Student Instructional Coordinator and Peer Mentor
TRIO Student Support Services
01.2022 - 12.2022
Medical Scribe
Total Access Urgent Care
05.2019 - 01.2022
Student Event Coordinator and Office Assistant
Vice Provost, Washington University In St. Louis
10.2018 - 03.2020
Retail Sales Consultant
The Body Shop
10.2018 - 05.2019
Retail Sales Associate
Justice For Girls
08.2017 - 06.2018
Bachelor of Arts - Sociology
Washington University in St. Louis
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