Hailey Rutherfurd

Represents Cedar Rapids Bank in a positive manner by acting as a professional executive, promoting banking products and functions.

• Proactively promotes and cross-sells the full line of Retail and Treasury bank products and services to individuals and businesses, both in person and on the phone. Ensuring that their personal financial needs are met and that long term account relationships are developed and maintained.
• Developing relationships with prospect and current Union contacts.
• Proactively grow CRBT’s Union Portfolio.
• Work regular business hours, or additional hours as necessary, to ensure client service standards and client needs are met. Work may be done in office or on location with clients.
• Schedule, attend and give sales presentations in Local Union Meetings.
• Attend Union Board meetings as needed to discuss financial partnerships.
• Offer Financial Literacy courses to Unions.
• Able to notice, assist and guide individuals and businesses with investment products and services to meet their changing needs.
• Contributes to the development and retention of client relationships by providing a consistent quality level of service and taking ownership of service problems until they are resolved to the client’s satisfaction.

• Ensuring Clients receive the a world class experience each visit, including taking over another stylist when necessary
• Creating precision haircuts with the latest trends including hot towel with and massaging cream rinse
• Educating my client on products that would enhance their natural beauty while creating profitability for the business and a loyal customer base for myself
• Responsible for store inventory to ensure my team has all the tools and education they need to do their job to the best of their abilities
• While earning many outstanding achievement awards I have also been teaching technique classes at Capri College Cedar Rapids of which I graduated with honors.

• Knowledgeable of bank products, processes, and schedule of fees
• Use the Customer Acquisition Growth process daily to attract new customers
• Respond to customer requests for checking account information with an effective 8-step presentation
• Developing a relationship with customers by identifying their needs in an effort to communicate and cross sell bank services to meet those needs
• Work on monthly C.A.G
• Projects and displays
• Balance cash drawers, vaults, ATMs and ITMs
• Complete wire transfers, CTRs, cash orders and cash selling
• Ordering debit cards and temporary cards
• Helped the Shazam team switch over new card bins
• Branch captain duties including building a theme for the branch and having special projects and tasks
• Keeps track of account opening goals and numbers.