Hailey Schortemeyer
Wellington
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Asistant Manager
Dollar Tree
Wellington, OH
12.2024 - Current
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new staff on company policies and operational procedures.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Analyzed inventory levels to maintain stock accuracy and reduce waste.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Coordinated scheduling to optimize labor efficiency while meeting budgetary constraints.
- Enhanced customer service experience by resolving issues promptly and effectively.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier/Customer Service
Village Market
Wellington, OH
11.2023 - Current
- Processed cash and card transactions efficiently, ensuring accuracy in daily sales.
- Maintained organized cash register area to enhance operational efficiency and customer experience.
- Assisted customers with product inquiries, promoting positive shopping experiences and fostering loyalty.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Trained new cashiers on point-of-sale systems and customer service best practices to ensure consistency.
Solutions Specialist
Cricket Wireless
New Castle, IN
03.2023 - 08.2023
- Led cross-functional teams to implement system enhancements, improving customer service processes.
- Developed training materials for staff, increasing proficiency in product offerings and sales techniques.
- Analyzed customer feedback data to identify trends, informing strategic decisions for service improvements.
- Coordinated product launches and promotions, driving increased market presence and customer engagement.
- Streamlined operational workflows by introducing new tools, resulting in improved efficiency across departments.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Installed operating systems, set up emails and updated programs.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
Cashier
Dollar Tree
New Castle, IN
10.2022 - 05.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register operations and balanced drawer at shift end.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Ensured store cleanliness and organization, enhancing shopping experience for customers.
- Trained new cashiers on operational procedures and customer service standards.
Hostess/Cashier
Buffalo Wild Wings
New Castle, IN
06.2022 - 10.2022
- Greeted and seated guests, ensuring a welcoming experience.
- Managed waitlist efficiently, optimizing table turnover during peak hours.
- Communicated guest needs to kitchen and serving staff for seamless service.
- Trained new hosts on procedures and customer service standards.
- Monitored dining area for cleanliness and readiness, maintaining high standards.
- Resolved guest inquiries and complaints, enhancing overall satisfaction levels.
- Assisted in coordinating large party reservations, ensuring smooth execution of events.
- Implemented strategies to improve seating efficiency, reducing wait times for guests.
- Answered customer questions about hours, seating, and menu information.
Head Cashier
Pizza Hut
Rincon, GA
03.2021 - 05.2022
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on point-of-sale systems and customer service best practices.
- Implemented cash handling procedures, reducing discrepancies and improving financial accountability.
- Monitored inventory levels, coordinating with management to optimize stock control and minimize waste.
- Resolved customer inquiries and issues efficiently, enhancing overall guest satisfaction ratings.
- Conducted regular audits of cash registers, identifying trends and implementing corrective measures as needed.
- Collaborated with management to streamline checkout processes, reducing wait times for customers during busy periods.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
Education
High school diploma -
Battery Creek High School
South Carolina05.2021
Skills
- Point of sale operations
- Culinary service
- Sales proficiency
- Windows proficiency
- Cash management
- Team leadership strategy
- Decision-making
- Problem-solving
- Time management
- Customer service management
- Team motivation
- Team development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Retail operations
- Effective team facilitation
- Conflict resolution
- Phone etiquette
- Stocking
- Merchandising
- Retail sales
- POS
- Retail Sales
- Organizational skills
- Customer service
- Kitchen Experience
- Microsoft Office
- Typing
- Administrative experience
- Cash Handling
- Cooking
- Cash handling
- Microsoft Excel
- Computer Skills
- Food Handling
- Food Production
- Basic math
- Food Safety
- Communication skills
- Customer Service
- Hotel experience
- Microsoft Word
- Outside sales
- English
- Leadership
- Host/Hostess
- Cleaning Experience
- Grammar Experience
- Negotiation
- Retail math
- Data
Timeline
Asistant Manager
Dollar Tree
12.2024 - Current
Cashier/Customer Service
Village Market
11.2023 - Current
Solutions Specialist
Cricket Wireless
03.2023 - 08.2023
Cashier
Dollar Tree
10.2022 - 05.2023
Hostess/Cashier
Buffalo Wild Wings
06.2022 - 10.2022
Head Cashier
Pizza Hut
03.2021 - 05.2022
High school diploma -
Battery Creek High School