Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Hailey Schrack

Hailey Schrack

Oklahoma City

Summary

I am a diligent worker who is adept in various occupations and skills. I am skilled at most all tasks and positions I set my mind to. I am ready for a new stage in my career, rather than building my skills through jobs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Member Service Officer

Tinker Federal Credit Union
05.2024 - Current
  • Maintained customer records by updating account information.
  • Implemented streamlined processes for handling member requests, reducing wait times and increasing overall satisfaction levels.
  • Promoted credit union products and services to members, identifying opportunities to meet their financial needs.
  • Assisted members with loan applications, explaining terms and conditions while guiding them through the process.

Bank Teller

Tinker Federal Credit Union
10.2022 - 05.2024
  • Performing a variety of TFCU Services to members including: Greeting members, Assisting members with account services by receiving deposits and loan payments, overseeing withdrawals, cashing checks, issuing savings withdrawals and other financial services, Balances the drawer daily, and maintaining a thorough knowledge of funds and services available, as well as Identifying fraudulent checks or cash and reporting such issues to management.
  • Utilizes Interpersonal skills while maintaining a professional demeanor to interact with members and supervisors.

Associate Manager

SONIC DRIVE-IN
01.2021 - 08.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Traveling Overnight Merchandising Associate

LOWES
03.2020 - 12.2020
  • Processing & Placement of Merchandise & Displays
  • Utilizing Customer Service Skills to Interact with Customers, Team Members & Supervisors
  • Organization of Stockroom and Marketing Areas
  • Operation of Forklift & Heavy Machinery
  • demonstrated flexibility by traveling to multiple locations with little advance notice to provide operational support

Gas Station Clerk

US STAR
01.2019 - 03.2020
  • Overseeing Store Operations, Merchandising & Quality Control
  • Coordinating Training
  • Performed Cash Handling Duties, Food Preparations & Distribution
  • Maintained Overall Cleanliness to Ensure Customer Satisfaction
  • Problem Solver
  • Cash Handling

Education

HIGH SCHOOL DIPLOMA -

Putnam City North High School
01.2019

Skills

  • Implementing & Managing Workflow Procedures
  • Customer Service
  • Handling Daily Cash Flow
  • Interacting & Assisting with Customers
  • Team Leadership
  • Communication
  • Diligence
  • Branch operations
  • Loan processing

Certification

  • OSHA Forklift Certified
  • ServSafe Certified
  • Team Management Knowledge
  • Customer Service Knowledge

Timeline

Member Service Officer

Tinker Federal Credit Union
05.2024 - Current

Bank Teller

Tinker Federal Credit Union
10.2022 - 05.2024

Associate Manager

SONIC DRIVE-IN
01.2021 - 08.2022

Traveling Overnight Merchandising Associate

LOWES
03.2020 - 12.2020

Gas Station Clerk

US STAR
01.2019 - 03.2020

HIGH SCHOOL DIPLOMA -

Putnam City North High School

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