Hailey Shelton
Moreland,GA
Summary
Currently enrolled in Penn Foster's veterinary assistant program. Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Delta Air Lines, Inc
08.2022 - 03.2025
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Collaborated with airline partners to streamline cross-operational procedures, enhancing overall service quality.
- Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
Sever Assistant
Longhorn Steakhouse
08.2021 - 12.2021
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Server Assistant
Red Lobster
03.2021 - 08.2021
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Server
IHOP
07.2020 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High school diploma -
Northgate High School
Newnan, GA05.2022
No Degree - Veterinary Assistant
Penn Foster Career School
Scranton, PA04-2025
Skills
- Experience with Children
- Cashiering
- Cleaning Experience
- Serving Experience
- Organizational Skills
- Babysitting
- Food Service
- Restaurant Experience
- Animal Care
- Equine Experience
- Photography
- Childcare
- Upselling
- Food Preparation
- Commercial Cleaning
- Host/Hostess
- Food Safety
- Cash handling
- Busser
- Customer service
- Problem resolution
- Outstanding communication skills
- Customer complaint resolution
- Complaint handling
- De-escalation techniques
- Documentation and reporting
Certification
driver's license
Timeline
Customer Service Agent
Delta Air Lines, Inc
08.2022 - 03.2025
Sever Assistant
Longhorn Steakhouse
08.2021 - 12.2021
Server Assistant
Red Lobster
03.2021 - 08.2021
Server
IHOP
07.2020 - 01.2021
High school diploma -
Northgate High School
No Degree - Veterinary Assistant
Penn Foster Career School
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