Hailey Siders
Minco,OK
Summary
Dedicated professional with a proven track record at Lil Broncos Kids Klub, excelling in child safety and lesson planning. Leveraged strong customer service and problem-solving skills to enhance children's learning experiences, achieving a notable increase in parent satisfaction. Passionate about fostering educational environments, consistently prioritizes infant and toddler care.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Lil Broncos Kids Klub
09.2023 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Implemented curriculum to enhance classes with learning-focused activities.
Daycare Teacher
Cornerstone Child Enrichment Center
09.2021 - 05.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted children with special needs by providing tailored support and accommodations, ensuring inclusive learning environment.
- Fostered safe and nurturing environment for children, setting stage for positive learning experiences.
- Maintained open and effective communication with parents about their child's progress and areas for improvement.
- Engaged children in environmental awareness activities, instilling sense of responsibility for nature.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Supported students in developing self-esteem and self-confidence.
- Assessed student progress and provided feedback on educational development.
- Developed and implemented behavior management plans.
Jewelry Sales Associate
JC Penney Stores
10.2020 - 02.2021
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Displayed merchandise by arranging in appealing ways to boost sales.
Sales Associate/Cashier
The Childrens's Place
11.2016 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Westmoore High School
Oklahoma City, OK05-2011
Skills
- Time management
- Child safety
- Cleaning and sanitation
- Lesson planning
- Customer service
- Problem-solving
- Active listener
- Loves children
- CPR and first aid
- Approachable
- Infant, toddler, and preschool curricula
- Parent-teacher communication
- Infant care
Certification
- SocialEmotional Learning (SEL) Training Certification– Various providers focusing on emotional intelligence and social skills training for young learners.
- Early Childhood Education Certificate - Various State Departments of Education.
- CPR/AED Certification
- Child Nutrition Program Operator Certification– For those managing child nutrition programs, offered by state departments and educational service agencies.
- First Aid Certification - American Red Cross or St John Ambulance.
Timeline
Daycare Teacher
Lil Broncos Kids Klub
09.2023 - Current
Daycare Teacher
Cornerstone Child Enrichment Center
09.2021 - 05.2022
Jewelry Sales Associate
JC Penney Stores
10.2020 - 02.2021
Sales Associate/Cashier
The Childrens's Place
11.2016 - 07.2019
- SocialEmotional Learning (SEL) Training Certification– Various providers focusing on emotional intelligence and social skills training for young learners.
- Early Childhood Education Certificate - Various State Departments of Education.
- CPR/AED Certification
- Child Nutrition Program Operator Certification– For those managing child nutrition programs, offered by state departments and educational service agencies.
- First Aid Certification - American Red Cross or St John Ambulance.
High School Diploma -
Westmoore High School
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