Hailey Sieren
Harper,IA
Summary
With a solid background in Customer Service, Healthcare, and Healthcare Administration, I offer a comprehension of both sides and I’m passionate about providing the best level of support to veterans and the VA.
Overview
5
5
years of professional experience
Work History
Administrator on Duty (AOD)
VA
11.2024 - Current
- Represents management in administrative matters.
- Maintains continuity of functions and provides full medical administrative support during other than normal tours of duty to clinical and administrative medical center staff.
- Responsible for achieving management objectives and supporting the decision of management in carrying out duties.
- Provides technical guidance necessary to meet procedural, legal, and administrative requirements relating to the care and treatment of patients to achieve optimum use of available resources.
- Processes administrative issues surrounding beneficiary death, seriously ill cases, suicides, deaths on arrival, code blue, and facility or community disasters, etc.
- Assists in responding to emergencies, determines priorities and nature of action to be taken.
- Assists with computer issues during non-business hours.
- Maintains good public and media relations as instructed by the Public Affairs Officer until the designated employee arrives.
- Handles all transfers in and out of the facility.
- Assists with transportation services for veterans/sets up.
- Serves as a patient advocate/patient representative during the WHEN tours.
- Reviews data and information for trends, problem areas, and makes recommendation to management to resolve issues.
Advanced MSA
VA CITC
04.2023 - 11.2024
- Coordinates and maintains overall patient flow.
- Schedules, cancels, re-schedules patient's appointments and/or consults.
- Prepares any required pre-appointment documents.
- Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
- Completes patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-show patient appointments according to local policy, and any other action required to complete appointment process.
- Utilizes reports to assist in care delivery process.
- Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff.
- Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
- Last Rating- Outstanding
Dental Assistant
VA
10.2020 - 01.2023
- Opening and closing operators in clinic.
- Logging in and out of computer systems (DRM, CPRS, MIPACS.)
- Seat patients from the waiting room, some with disabilities (wheelchairs, walkers, scooters, etc.)
- Assist 5 different dentists with oral cancer screenings, fillings, prophy's, new patient exams, pre surgery patients, and denture fabrications/adjustments.
- Taking panoramic x-rays, bitewings, and PA’s as diagnostic x-rays.
- Setting up and going through consent forms with the patient and doctors.
- Maintain a sterile environment, cleaning rooms with cavicide, Sani wipes.
- Maintain accuracy with notes and charting in Dental Records Management and CPRS.
- Checking expiration dates on materials.
- Follow up calls to patients who have cancelled or missed appointments.
- Making clinical notes for patients who have called with questions, cancelled, or need further treatment.
- Safe patient training.
- Consulting with biomed when things are broken or need looked at.
Education
Bachelor of Healthcare Leadership - Healthcare Leadership
Mount Mercy University
Cedar Rapids, IA01-2024
Associate of Applied Science -
Kirkwood Community College
Cedar Rapids, IA2021
Dental Assisting Diploma - Dental/Healthcare
Kirkwood Community College
Cedar Rapids, IA 08.2020
Timeline
Administrator on Duty (AOD)
VA
11.2024 - Current
Advanced MSA
VA CITC
04.2023 - 11.2024
Dental Assistant
VA
10.2020 - 01.2023
Bachelor of Healthcare Leadership - Healthcare Leadership
Mount Mercy University
Associate of Applied Science -
Kirkwood Community College
Dental Assisting Diploma - Dental/Healthcare
Kirkwood Community College