Hailey Sieverding
Omaha,NE
Summary
Customer service professional with a background in hospitality, guest service, and front-line support. Handles reservations, POS transactions, cash and card payments, and guest concerns with accuracy, clear communication, and calm problem-solving in busy settings.
Overview
1
1
Language
9
9
years of professional experience
Work History
Barista
Target
Omaha, Nebraska
05.2026 - Current
- Provided attentive service to enhance customer satisfaction and create a welcoming environment.
- Prepared espresso drinks, teas, blended beverages, and food items according to Starbucks recipes.
- Processed orders, payments, and gift card transactions, ensuring accuracy and efficiency.
- Monitored inventory levels and restocked supplies to maintain optimal stock levels.
- Assisted other departments with various tasks to improve workflow.
Server / Bartender / Food Runner / Busser / Server / Bartender
Chili's Bar & Grill
San Diego, CA
08.2023 - 09.2026
- Coordinated with kitchen and bar teams on special requests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Delivered food and beverages to tables with attentive service.
- Verified order details, garnishes, and special requests before running food.
- Entered orders accurately using point-of-sale system.
- Followed food safety, sanitation, and alcohol service procedures.
- Effectively multitasked within a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Hostess / Cashier
Seasons 52 Fresh Grille & Wine Bar
San Diego, CA
03.2023 - 11.2023
- Engaged customers with strong interpersonal skills, enhancing their dining experience.
- Managed reservations and wait lists using host stand system.
- Seated parties based on table availability and server rotation.
- Coordinated with servers, bartenders, and managers to ensure smooth operations during busy dinner service.
- Assisted servers with efficient service flow during busy shifts by clearing and resetting tables.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained clean host stand, lobby, and entryway areas.
- Addressed customer complaints effectively, escalating major issues to the manager on duty for resolution.
Associate
Amazon
Phoenix, AZ
12.2021 - 02.2023
- Processed customer orders in Amazon fulfillment center, ensuring accuracy with handheld scanners
- Packed items following Amazon quality standards to minimize damage during transit
- Organized incoming inventory in designated storage locations for efficient retrieval
- Maintained high performance standards and consistently met or exceeded hourly targets.
Guest Service Agent
Scottsdale Camelback Resort
Scottsdale, AZ
11.2020 - 07.2021
- Greeted and checked in Scottsdale Camelback Resort guests at front desk, ensuring a welcoming first impression.
- Answered guest calls, resolving inquiries about resort amenities and services to enhance guest experience.
- Assisted guests with concerns, maintaining calm and professional service to uphold resort standards.
- Managed reservations, room assignments, and arrival updates in property system.
- Processed checkouts, verified folios, and handled payment details accurately.
Guest Service Representative
Extended Stay America
Phoenix, AZ
08.2020 - 10.2020
- Greeted guests and handled check-ins and check-outs.
- Answered guest calls and provided information about stays, amenities, and policies.
- Processed reservations, modifications, and cancellations using hotel property management system.
- Resolved guest concerns with calm, professional service and prompt follow-up.
- Coordinated room readiness with housekeeping and maintenance teams for incoming arrivals.
- Maintained lobby presentation and supported smooth daily operations for hotel guests.
Service Center Representative
Sedgwick
Dubuque, IA
09.2018 - 07.2020
- Managed Sedgwick service center calls for claim intake and account support, ensuring accurate information capture.
- Delivered claim status updates and facilitated next-step discussions with callers clearly and effectively.
- Resolved routine customer concerns while following Sedgwick service guidelines.
- Verified claimant information and documented details in Sedgwick case systems.
- Routed requests to appropriate Sedgwick teams using established service procedures.
- Managed confidential information according to Sedgwick privacy and compliance standards.
- Engaged in regular meetings with management teams to review progress and identify actionable improvement areas.
Multiple Positions
Baymont Inn & Suites
Bellevue, IA
05.2017 - 07.2018
- Housekeeping Supervisor (February - July)
- Conducted interviews for housekeeping candidates to build a skilled team
- Provided training to new housekeeping staff.
- Created and managed weekly work schedules to ensure adequate staffing
- Managed housekeeping inventory
- Delegated responsibilities to housekeeping team members
- Reviewed and assessed completed work of housekeeping staff to maintain quality standards
- Front Desk Agent (January - February)
- Assisted guests in house and over the phone
- Entered guest information into computer system
- Processed check ins and check outs
- Housekeeper (May - January)
- Maintained cleanliness of common areas
Education
High School Diploma -
Bellevue High School
Bellevue, IA01-2016
Skills
- Guest service
- Customer communication
- Conflict resolution
- Order accuracy
- Cash handling
- POS Systems
- Reservation systems
- Attention to detail
- Team coordination
- Good Telephone Etiquette
- Data management
- Time Management
- Active listening
Languages
Spanish
Elementary
Timeline
Barista
Target
05.2026 - Current
Server / Bartender / Food Runner / Busser / Server / Bartender
Chili's Bar & Grill
08.2023 - 09.2026
Hostess / Cashier
Seasons 52 Fresh Grille & Wine Bar
03.2023 - 11.2023
Associate
Amazon
12.2021 - 02.2023
Guest Service Agent
Scottsdale Camelback Resort
11.2020 - 07.2021
Guest Service Representative
Extended Stay America
08.2020 - 10.2020
Service Center Representative
Sedgwick
09.2018 - 07.2020
Multiple Positions
Baymont Inn & Suites
05.2017 - 07.2018
High School Diploma -
Bellevue High School