Hailey Sirbaugh
Inwood,WV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agent Team Member
State Farm Insurance Inc
Ranson, WV
10.2021 - Current
- Enhanced customer satisfaction by providing exceptional service and support in a timely manner.
- Verified and improved quality standards by analyzing customer service metrics.
- Boosted sales performance by identifying cross-selling opportunities and promoting additional products to clients.
- Developed strong relationships with clients, resulting in repeat business and client referrals.
- Effectively resolved client issues, preventing potential escalations and maintaining strong client retention rates.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
XOXO Artistry LLC
Self Employed
Inwood, WV
09.2017 - Current
- Increased customer loyalty through exceptional service.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
Education
High School Diploma -
Musselman High School
Inwood, WV05.2018
Skills
- Cross-Functional Teamwork
- Compliance Management
- Brand representation
- Client Relationship Building
- Schedule Management
- Lead prospecting
Websites
Certification
- Property & Casualty Insurance License
- Life & Health Insurance License
Timeline
Agent Team Member
State Farm Insurance Inc
10.2021 - Current
XOXO Artistry LLC
Self Employed
09.2017 - Current
High School Diploma -
Musselman High School