Hailey Smith
Belchertown,MA
Summary
Adept at multitasking and exceptional customer service, I significantly enhanced patient and guest experiences at Mark D Medaugh DMD P.C. and Amici Partners Operating CO, LLC. Skilled in insurance verification and guest engagement, I consistently improved service efficiency and billing accuracy, contributing to a notable increase in patient and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Mark D Medaugh DMD P..C
10.2023 - 06.2024
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Managed patient billing processes for timely, accurate payments.
Server
Amici Partners Operating CO, LLC
04.2021 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Science - Criminal Justice
Holyoke Community College
Holyoke, MA05.2026
High School Diploma -
Belchertown High School
Belchertown, MA06.2023
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Payment Processing
- Maintaining cleanliness
- Insurance Billing
- Insurance Verification
- Patient Scheduling
- HIPAA Compliance
- Office Opening and Closing
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Menu Memorization
- Cash Handling
Timeline
Dental Receptionist
Mark D Medaugh DMD P..C
10.2023 - 06.2024
Server
Amici Partners Operating CO, LLC
04.2021 - 06.2023
Associate of Science - Criminal Justice
Holyoke Community College
High School Diploma -
Belchertown High School
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