Hailey Smith
Santa Rosa,CA
Overview
10
10
years of professional experience
Work History
Sales Supervisor
Warby Parker
04.2024 - Current
- Build meaningful client relationships and communicate with clarity, professionalism and accountability.
- Oversee customer relationships, identifying and analyzing customer preferences, and resolving customer issues.
- Achieve sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Special Education 1:1 Aide
Inspire Behavior Services
12.2023 - 04.2024
- Assist head teacher and worked individually with students.
- Conduct assessments to identify target behaviors and develop personalized behavior plan.
- Monitor and analyze data to track client progress, identify areas of improvements and make decisions about treatment adjustments.
Special Education 1:1 Aide
Anova Education
08.2021 - 10.2023
- Aide students with curriculum development and functional communication training.
- Learn and apply students behavior intervention plan in a school setting.
- Collaborate with families, caregivers and therapists to ensure treatment plans implemented consistently across different settings.
Special Day Class Assistant Teacher
Lattice Educational Services
12.2018 - 08.2021
- Provide individualized attention and support to students including assisting teachers with lesson preparation and implementation.
- Modify curriculum for each student and worked closely to track their progress.
- Assist in creating IEP’s and behavior plans with teachers and therapists to define each student’s goals.
Server & Host
Crepevine
04.2016 - 12.2018
- Take food and beverage orders, noting any dietary restrictions and customer preferences.
- Operate cash register, POS system to place orders, and handled bank deposits and money orders.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Team Leader
Chick-fil-A
06.2015 - 04.2016
- Provide excellent customer service to guests through drive thru and dining room.
- Prepare and deliver food and beverages in a timely and professional manner ensuring proper presentation.
- Being reliable, punctual and having a genuine passion for customer service.
Education
Bachelor of Arts - Psychology
Sonoma State University
Timeline
Sales Supervisor
Warby Parker
04.2024 - Current
Special Education 1:1 Aide
Inspire Behavior Services
12.2023 - 04.2024
Special Education 1:1 Aide
Anova Education
08.2021 - 10.2023
Special Day Class Assistant Teacher
Lattice Educational Services
12.2018 - 08.2021
Server & Host
Crepevine
04.2016 - 12.2018
Team Leader
Chick-fil-A
06.2015 - 04.2016
Bachelor of Arts - Psychology
Sonoma State University