Hailey Smith
Orange Park
Summary
Detail-oriented and analytical professional with strong experience in financial transactions, regulatory compliance, and high-volume member account servicing. Skilled in reconciling data, identifying discrepancies, maintaining accurate records, and supporting complex operational workflows. Adept at working with confidential financial information, delivering precise service under pressure, and collaborating across teams. Seeking to contribute to Baptist Health through strong cash-management discipline, investigative skills, efficiency, and organizational integrity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Service Representative
VyStar Credit Union
Jacksonville
04.2025 - Current
- Served as trusted contact for sensitive financial data and complex transactions in fast-paced environment.
- Processed high-volume member transactions with 100% accuracy, including maintenance, transfers, and disputes.
- Delivered exceptional member service by leveraging product knowledge to recommend tailored financial solutions.
- Maintained confidentiality and compliance with internal policies and regulatory requirements.
- Monitored quality assurance feedback to enhance service performance and uphold operational standards.
- Identified and reported potential risks to ensure integrity of member accounts.
- Represented VyStar Credit Union in community initiatives, promoting financial literacy and strengthening relationships.
- Achieved consistent 4.0+ PowerBi performance rating across key metrics such as hold time and compliance.
Medical Assistant
Mainstreet Family Care
Tallahassee
09.2022 - 03.2025
- Delivered high-quality healthcare services in fast-paced urgent care environment.
- Collaborated with medical professionals to optimize patient flow and care delivery.
- Performed administrative and clinical tasks, ensuring compliance with healthcare regulations.
- Provided exceptional customer service, addressing patient concerns with professionalism.
- Assisted front desk operations, including scheduling and clarifying policy inquiries.
- Educated patients on treatment plans and financial options, enhancing their experience.
- Coordinated referrals and communicated treatment statuses to ensure timely follow-ups.
- Launched first Mainstreet Family Care in Tallahassee, driving highest regional patient sign-ups.
Student/Clinical Rotation
Center Pointe Health and Rehabilitation
Tallahassee
04.2022 - 05.2022
- Delivered direct clinical support to patients, addressing concerns with empathy and professionalism.
- Established and nurtured relationships with diverse individuals, adapting to varied needs.
- Coordinated with healthcare teams, patients, and families to ensure clarity in care plans.
Student/Clinical Rotation
Ascension St. Vincent’s
Middleburg
10.2018 - 05.2019
- Developed strong intrapersonal skills by working directly with patients, families, and healthcare professionals to enhance the care experience.
- Worked in fast-paced environment, managing multiple priorities while maintaining professionalism and attention to detail.
- Gained experience in handling confidential information, emphasizing discretion and compliance with regulations.
- Assisted patients with understanding medical procedures and service options, enhancing their satisfaction.
- Demonstrated empathy and professionalism while addressing patient concerns, ensuring a customer-centric approach.
Education
Bachelor of Science - Health Sciences
Florida A&M University
Tallahassee, FLSkills
- Transaction Management
- Regulatory Compliance and Risk Control
- Financial Product Knowledge
- Account Reconciliation
- Process Improvement and Efficiency
- Team Collaboration
- Communication and Interpersonal Skills
- Data Accuracy and Quality Control
- Time Management and Organization
- Goal Achievement and Accountability
- Critical Thinking and Decision Making
- Analytical and Problem-Solving Skills
Other Experience
- xc
Certification
- CCMA- National Healthcare Association
- CPR/AED- American Heart Association
Timeline
Member Service Representative
VyStar Credit Union
04.2025 - Current
Medical Assistant
Mainstreet Family Care
09.2022 - 03.2025
Student/Clinical Rotation
Center Pointe Health and Rehabilitation
04.2022 - 05.2022
Student/Clinical Rotation
Ascension St. Vincent’s
10.2018 - 05.2019
Bachelor of Science - Health Sciences
Florida A&M University