Hailey Smoker
Poplar,MT
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Hardworking Advocate working diligently on behalf of 12 persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
3
3
years of professional experience
Work History
Student Advocate
Fort Peck Tribes
05.2023 - Current
- Developed and implemented individualized academic plans for students.
- Monitored student progress to drive successful academic outcomes.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Helped students develop organizational, time management and study skills.
- Advised students on educational, career and social opportunities.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
Certified Nursing Assistant
Fort Peck Tribes
06.2021 - 05.2023
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Documented patient information and care activities in electronic health record.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Cashier
WinCo Foods
09.2020 - 03.2021
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Business Administration And Management
Montana State University - Billings
Billings, MT05.2024
Associate of Arts - General Studies
Fort Peck Community College
Poplar, MT05.2022
High School Diploma -
Poplar High School
Poplar, MT05.2019
Skills
- Work Experience Programs
- Needs Determination
- Legal knowledge
- Job Search Instruction
- Writing and editing
- Goal Setting and Prioritization
Timeline
Student Advocate
Fort Peck Tribes
05.2023 - Current
Certified Nursing Assistant
Fort Peck Tribes
06.2021 - 05.2023
Cashier
WinCo Foods
09.2020 - 03.2021
Bachelor of Science - Business Administration And Management
Montana State University - Billings
Associate of Arts - General Studies
Fort Peck Community College
High School Diploma -
Poplar High School
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