Hailey Speed
Weatherford,TX
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
1
1
year of professional experience
Work History
Shift Manager
Braum's
Fort Worth, TX
04.2024 - Current
- Trained new employees on company policies, procedures, and job responsibilities.
- Resolved conflicts between employees or customers in a professional manner.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Enforced safety standards throughout the store including proper use of equipment.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured compliance with food safety regulations and quality standards.
Customer Service Representative
Questinn
Weatherford, TX
04.2023 - 04.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
REACH High School
Fort Worth, TX05-2021
Skills
- Quality Assurance
- Team Development
- Safety Compliance
- Training and mentoring
- Mentoring and Coaching
- Operations Management
- Workplace Safety
- Cash Handling
- Compliance understanding
- Opening and closing procedures
- Employee Training
- Relationship Building
- Decision-Making
Timeline
Shift Manager
Braum's
04.2024 - Current
Customer Service Representative
Questinn
04.2023 - 04.2024
High School Diploma -
REACH High School
Similar Profiles
Hannah KellyHannah Kelly
Cashier at Braum'sCashier at Braum's
Javarius GrayJavarius Gray
Team Member at Braum'sTeam Member at Braum's
Lauren AndrusLauren Andrus
Crew Member at Braum'sCrew Member at Braum's
Danielle Brownell-PattyDanielle Brownell-Patty
CNM Student at ParklandCNM Student at Parkland
Marilou WolfrydMarilou Wolfryd
Assistant Chef at Martin Crest Assisted Living And Memory CareAssistant Chef at Martin Crest Assisted Living And Memory Care