Summary
Overview
Work History
Education
Skills
Certification
serv safe certified in both food and alcohol
Timeline
Generic

Hailey Spencer

Francestown,NH

Summary

Proven track record of enhancing productivity and customer satisfaction at Insurance Solutions Corporation through expert office management and exceptional customer service. Skilled in maintaining schedules and guest engagement, I increased efficiency by prioritizing tasks and fostering warm relationships. Demonstrates strong work ethic and discretion, ensuring seamless business operations and client satisfaction. Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in toast software systems, aloha and correspondence management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Personal Assistant to the Owner

Insurance Solutions Corporation
07.2015 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
  • Maintained appropriate filing of personal and professional documentation.
  • Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
  • Displayed absolute discretion at handling confidential information.
  • Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.

Server & Trainer

Luna Caprese
05.2015 - 01.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server & Bartender

Lonestar Steakhouse
02.2013 - 08.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Bachelor of Science - Nursing Practice

Southern New Hampshire University
Hooksett, NH
05.2029

Skills

  • Maintaining Schedules
  • Expense Tracking
  • Office Management
  • Travel Arrangements
  • Document Preparation
  • Presentation Creation
  • Calendar Management
  • Discretion and Confidentiality
  • File Organization
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise

Certification

  • CAP - Certified Administrative Professional
  • serv safe certified in alcoholic beverages and food

serv safe certified in both food and alcohol

ServSafe certification is a food safety training and certification program that helps ensure food service operations are safe for customers and employees. The program is administered by the US National Restaurant Association and is accredited by the American National Accreditation Board (ANAB) and the Conference for Food Protection. I was certified in 2013 and again in 2019.

Timeline

Personal Assistant to the Owner

Insurance Solutions Corporation
07.2015 - Current

Server & Trainer

Luna Caprese
05.2015 - 01.2018

Server & Bartender

Lonestar Steakhouse
02.2013 - 08.2016

Bachelor of Science - Nursing Practice

Southern New Hampshire University

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Hailey Spencer