Hailey Spratlin
Okeechobee,FL
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Cashier/Server/Customer Service Cashier
Dunkin' Donuts
09.2024 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Improved dining experience by providing prompt, attentive service to guests.
Cashier/Customer Service Cashier
Cream Republic
05.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Front Desk Receptionist
Ardalan Pediatric Dentistry
02.2023 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Education
High School Diploma -
Orange Avenue Baptist School
Ft. Pierce, FL05-2023
Certified Dental Assistant - Dentisty
Dental Assisting And Team Institute
Palm Beach, FL 09.2023 - 10.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Order taking
- Cash register systems
- Payment processing
- Product restocking
- Merchandise restocking
- Cash drawer balancing
- ID verification
- Order packaging
- Multitasking and organization
- Clear communication
- Inventory restocking
- Credit card processing
- Basic math
- Checkout monitoring
- Online orders preparation
- Credit and cash transactions
Timeline
Cashier/Server/Customer Service Cashier
Dunkin' Donuts
09.2024 - 11.2024
Certified Dental Assistant - Dentisty
Dental Assisting And Team Institute
09.2023 - 10.2025
Front Desk Receptionist
Ardalan Pediatric Dentistry
02.2023 - 07.2023
Cashier/Customer Service Cashier
Cream Republic
05.2022 - 07.2024
High School Diploma -
Orange Avenue Baptist School
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