Hailey Sprouse
Gaffney
Summary
Experienced Assistant Director and 911 Coordinator from Cherokee County E911 with skills in staff management and strategic planning. Demonstrated success in fostering talent through recruitment and training programs, while ensuring the utilization of cutting-edge dispatch technology. A hardworking professional with a proven track record of leading teams and managing projects to successful completion. Possesses strong problem-solving and conflict resolution skills, with a dedicated focus on customer service and satisfaction. Experienced in developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Proficient in budgeting, forecasting, and financial management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Spartanburg Regional Healthcare System
06.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Reduced billing errors by verifying demographic information and updating records as needed.
Assistant Director
Cherokee County E911
07.2017 - 10.2024
- Established and maintained open, collaborative relationships with employees
- Recruited, interviewed, hired and trained new staff members in accordance with company policies
- Conducted performance reviews and provided disciplinary actions, if necessary
- Provided regular performance feedback, developing subordinates' skills and encouraging growth
- Created training materials for new employees on company policies and procedures
- Routine maintenance on Computer Aided Dispatch system and made sure all technology was up to date to make dispatching as effective and accurate as possible
- Perform, and train employees to perform, emergency medical dispatch and crisis intervention services
- Ask vital questions and provide pre-arrival instructions
- Monitor and operate a radio console and computer equipment, while supervising the 911 center
- Ask questions to interpret, analyze and anticipate the callers situation as to resolve problems, provide information and dispatch emergency services
- Dispatch and coordinate the response of public safety agencies
- Enter and modify information into local, state and national computer databases
- Receive and respond to emails and phones calls from all agencies within the county
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Increased staff retention rates through mentoring, coaching, and professional development opportunities tailored to individual needs.
Education
South Carolina Criminal Justice Academy
10.2017
High School Diploma -
Gaffney High School
Gaffney06.2015
Skills
- Logic and reasoning
- Judgment and decision-making
- Critical thinking
- Stress management
- Active listening
- Effective communication
- Prioritization
- Medical terminology
- Exceptional communication
- Phone and email etiquette
- Multitasking and organization
Certification
- CPR
- South Carolina Criminal Justice Academy Telecommunicator
- Emergency Telecommunicator Instructor
- Advanced EMD
- 40-Hour NCIC
- Emergency Medical Responder
Timeline
Patient Access Specialist
Spartanburg Regional Healthcare System
06.2023 - Current
Assistant Director
Cherokee County E911
07.2017 - 10.2024
South Carolina Criminal Justice Academy
High School Diploma -
Gaffney High School
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