Hailey Spruitenburg
El Dorado Hills,CA
Summary
Reliable with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments. I've owned my own business providing self- discipline and diligent time management. My customer service skills are very well versed, and can handle a high stress environment. Multi-tasking is something I handle well and thoroughly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dog Walker
Self Employed
02.2022 - 11.2024
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
Caregiver
Ponte Palmero
01.2021 - 02.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
Caregiver
Pavillion
08.2019 - 01.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Team Member
Trader Joes
01.2018 - 08.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Cashier Team Lead
Nordstroms Rack
02.2017 - 01.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
Education
No Degree - Associates in Applied Sciences
Shasta College
Redding, CA12-2025
High School Diploma -
Independence High School
Placerville, CA05-2015
Skills
- Reliability and punctuality
- Excellent communication
- Flexible schedule
- Schedule management
- Customer service
- Problem resolution
- Relationship building
- POS system operation
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Dog Walker
Self Employed
02.2022 - 11.2024
Caregiver
Ponte Palmero
01.2021 - 02.2022
Caregiver
Pavillion
08.2019 - 01.2021
Team Member
Trader Joes
01.2018 - 08.2019
Cashier Team Lead
Nordstroms Rack
02.2017 - 01.2018
No Degree - Associates in Applied Sciences
Shasta College
High School Diploma -
Independence High School
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