Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Steen

Belle Plaine

Summary

Dynamic professional with a proven track record at Kansas Star Casino, excelling in accuracy and speed while ensuring workplace safety. Recognized for implementing process improvements and maintaining client confidentiality. Skilled in emergency management and mental health awareness, effectively managing crises and enhancing operational efficiency. Committed to fostering a secure and supportive environment.

Overview

5
5
years of professional experience

Work History

Count Room Attendant

Kansas Star Casino - Mulvane Ks
01.2025 - Current
  • Identified opportunities for process improvements within the count room operations, leading to greater efficiency and cost savings over time.
  • Proactively identified potential issues or discrepancies during counts, taking corrective action as necessary to maintain accuracy standards.
  • Completed detailed reports at the end of each shift, providing valuable information for management review and decision-making processes.
  • Operated 10-key adding machines, personal computers and photo copiers.
  • Ensured compliance with gaming regulations through meticulous attention to detail and adherence to protocols.
  • Adapted quickly to changing priorities or workflow requirements, demonstrating flexibility in daily tasks as needed.
  • Collaborated effectively with team members, fostering a positive work environment for improved productivity.
  • Effectively managed time-sensitive tasks under pressure, ensuring that deadlines were consistently met without compromising quality or accuracy.
  • Operated various count room equipment proficiently, resulting in efficient processing of large volumes of cash and coin.
  • Counted cash and casino chips to accurately reconcile transaction reports.

Security Officer

Kansas Star Casino - Mulvane Ks
08.2022 - 01.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Respite Counselor

Rising Treetops at Oakhurst
01.2022 - 05.2022
  • Advocated for client needs within the larger healthcare system, ensuring access to essential resources and services.
  • Implemented effective behavior management strategies when needed to support clients in achieving desired outcomes.
  • Maintained accurate documentation of services provided, ensuring compliance with regulatory requirements.
  • Coordinated respite care schedules with families and other caregivers to ensure continuity of care for all parties involved.
  • Provided crisis intervention as necessary to maintain client safety, effectively resolving challenging situations.
  • Managed medication administration, following proper protocols and ensuring accuracy in dosage and timing.
  • Developed personalized care plans to cater to the unique needs of each individual client.
  • Enhanced client well-being by providing compassionate care and assistance with daily living activities.
  • Assisted clients in achieving personal goals, fostering independence, and improving overall quality of life.
  • Monitored client progress over time, adjusting care plans as necessary based on changing needs or circumstances.
  • Conducted comprehensive assessments for new clients, gathering crucial information to inform care plans.

Direct Care Staff

Azleway Boys Ranch
07.2021 - 01.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
  • Enhanced patient well-being by providing compassionate and attentive care in daily routines.
  • Transported individuals to events, activities, and medical appointments.
  • Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
  • Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
  • Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
  • Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.

Crisis Worker

Avail Solutions, Inc
11.2020 - 08.2021
  • Triaged and responded to telephone mental health crisis intervention.
  • Ensured compliance with federal, state, and organizational regulations by maintaining up-to-date knowledge of industry standards and participating in regular audits.
  • Documented all client interactions and interventions.
  • Maintained accurate records of client interactions, enabling data-driven decision-making regarding program improvements and resource allocation.
  • Improved client outcomes with comprehensive risk assessments, safety planning, and resource allocation.
  • Provided empathetic support to clients in crisis, guiding them towards appropriate resources and interventions.
  • Reduced case processing time for clients by streamlining assessment procedures and documentation processes.
  • Promoted a trauma-informed approach within the team, leading to improved client-centered care and service delivery.
  • Effectively managed caseloads by prioritizing urgent cases while maintaining ongoing support for existing clients navigating crises.
  • Managed high-stress situations calmly, effectively deescalating conflicts and addressing client concerns.

Education

Bachelor of Science - Psychology

Norwich University
05-2020

Skills

  • Reliability and trustworthiness
  • Workplace safety
  • Accuracy and speed
  • Banking procedures
  • Mental health awareness
  • Clinical documentation
  • Emergency management
  • Client confidentiality
  • Suicide prevention

Timeline

Count Room Attendant

Kansas Star Casino - Mulvane Ks
01.2025 - Current

Security Officer

Kansas Star Casino - Mulvane Ks
08.2022 - 01.2025

Respite Counselor

Rising Treetops at Oakhurst
01.2022 - 05.2022

Direct Care Staff

Azleway Boys Ranch
07.2021 - 01.2022

Crisis Worker

Avail Solutions, Inc
11.2020 - 08.2021

Bachelor of Science - Psychology

Norwich University

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Hailey Steen