Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Sterk

Grand Rapids

Summary

Efficient In-Shop Employee known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, inventory management, and order processing that contribute to smooth shop operations. Excel in communication, teamwork, and adaptability, ensuring seamless interaction with both colleagues and customers. Maintain focus on quality and customer satisfaction in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Double Dip Depot

Double Dip Depot
Walker
06.2025 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated a variety of machinery and tools safely and efficiently.

Concessions Worker

Griffs ice house
Grand Rapids
01.2023 - Current
  • Provided customer service by greeting patrons, answering questions, and resolving complaints.
  • Set up condiments such as ketchup, mustard and relish for use by customers.
  • Ensured that all safety protocols were followed at all times during shift hours.
  • Stocked concession stands with supplies and food items.
  • Adhered to health department regulations regarding food handling practices.
  • Assisted customers in selecting items, taking orders, and providing recommendations.
  • Resolved customer complaints in a professional manner.
  • Followed company procedures for opening and closing concession stands.
  • Restocked merchandise when needed throughout the day.
  • Cleaned concession area including counters, floors, equipment, and utensils.
  • Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
  • Maintained a clean working environment by sweeping floors and emptying trash cans regularly.
  • Operated cash registers to process payments from customers.
  • Provided excellent customer service to all patrons in a timely manner.
  • Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Measured ingredients according to specified recipes to reduce waste.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Quickly and efficiently processed payments and made accurate change.
  • Pleasantly served fresh food and beverages to customers at concession stand.
  • Made and served coffee, tea and fountain drinks.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.

In-Shop Employee

Jimmy John's
Wyoming
04.2025 - 05.2025
  • Provided detailed information about warranties, product features. when requested by customers.
  • Reported any suspicious activity to management immediately.
  • Organized backroom storage areas for efficient product access.
  • Took orders
  • Created sandwiches
  • Cleaned thoroughly
  • Built customer loyalty by providing friendly service and addressing customer concerns promptly.
  • Ensured compliance with health regulations regarding food handling procedures.
  • Operated cash registers to process cash, check, and credit card payments from customers.
  • Stocked shelves with merchandise according to company standards.
  • Assisted in maintaining store cleanliness, organization, and visual displays.
  • Prepared orders for shipment or pickup by customers as needed.
  • Performed general maintenance tasks such as sweeping floors, cleaning windows, dusting shelves.
  • Greeted customers as they entered the shop and provided assistance with locating items.
  • Maintained work area organization and cleanliness to uphold production levels and safety standards.
  • Completed daily checklists for smooth shop operations.
  • Managed inventory levels on the shop floor, ensuring stock is replenished as needed.

Education

Homeschooled -

Grand Rapids, MI

Skills

  • Customer service
  • Inventory management
  • Cash handling
  • Food safety
  • Time management
  • Cash handling proficiency
  • Cleanliness and hygiene
  • Stock replenishment

Timeline

Double Dip Depot

Double Dip Depot
06.2025 - Current

In-Shop Employee

Jimmy John's
04.2025 - 05.2025

Concessions Worker

Griffs ice house
01.2023 - Current

Homeschooled -

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