Hailey Stewart
Florence,MS
Summary
Service Coordinator at Scott Equipment Company Inc. with expertise in client relationship management and credit decision-making. Proven ability to optimize service delivery and enhance customer satisfaction. Recognized for strong attention to detail and effective problem-solving skills, driving operational efficiency and fostering partnerships. Committed to achieving organizational goals through strategic collaboration.
Overview
7
7
years of professional experience
Work History
Service Coordinator
Scott Equipment Company Inc.
Jackson, MS
10.2023 - Current
- Cultivated strong customer relationships to enhance service delivery efficiency.
- Managed opening and closing of service work orders with precision.
- Assigned work orders to technicians, optimizing task allocation.
- Edited work order write-ups, ensuring timely delivery to customers.
- Processed credit applications for new customers.
- obtained machine hours from machines upon return to shop to ensure all service records were current.
- Collaborated with cross-functional departments to enhance customer satisfaction.
Credit Analyst
S&G Financial, LLC
Richland, MS
06.2022 - 10.2023
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Made decisions and recommendations about extending lines of credit.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Reviewed and approved or denied credit applications to keep the organization profitable by making informed lending decisions.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Participated in loan committee meetings to provide input on lending processes.
- Negotiated payment plans and loan terms with delinquent customers.
Manager Trainee
Tower Loan
Clinton, MS
02.2021 - 05.2022
- Conducted thorough evaluations of customer creditworthiness and identified potential risk factors.
- Performed detailed account research and due diligence to resolve collection issues.
- Managed high call volumes efficiently while supporting a dynamic team environment.
- Addressed customer inquiries and suggestions with professionalism and courtesy.
- Applied active listening skills to resolve concerns promptly, escalating critical issues when necessary.
- Monitored portfolio credit performance against benchmarks, recommending strategies for improvement.
Sales Manager
Rack Room Shoes Inc.
Flowood, MS
01.2020 - 02.2021
- Motivated employees to enhance productivity and engagement levels.
- Accomplished multiple tasks within established deadlines.
- Maintained organized and safe environment for employees and patrons.
- Resolved staff conflicts by actively listening and facilitating compromise.
- Cross-trained employees to improve team agility and performance.
- Monitored customer buying trends and competitor actions to adapt strategies.
- Drove revenue growth by achieving top sales numbers.
- Provided profitable products to new and existing customers, ensuring strong territory revenue.
Customer Service Representative
Larson's Cash Saver
Oxford, MS
05.2018 - 12.2019
- Responded to customer inquiries and suggestions with professionalism and courtesy.
- Managed customer calls to ensure minimal wait times and prompt resolutions.
- Actively listened to customer concerns, quickly addressing issues and escalating major problems.
- Greeting customers upon entry, delivering prompt assistance for immediate needs.
- Cultivated customer relationships to promote repeat business opportunities.
- Operated cash register for transactions, ensuring high accuracy in cash management.
- Maintained cash drawer accuracy by counting funds at shift start and end.
- Adapted schedule flexibly, covering additional shifts to support business demands.
Education
High School Diploma -
Lafayette County High School
Oxford12-2019
Skills
- Commercial and credit loans
- Credit decision-making
- Terms negotiation
- Underwriting processes
- Collateral valuation
- Loan documentation
- Client relationship management
- Telephone etiquette
- Data entry
- Team collaboration
- Adaptability and flexibility
- Critical thinking skills
- Decision-making abilities
- Problem-solving techniques
- Attention to detail
- Dependability and responsibility
- Microsoft Office expertise
Timeline
Service Coordinator
Scott Equipment Company Inc.
10.2023 - Current
Credit Analyst
S&G Financial, LLC
06.2022 - 10.2023
Manager Trainee
Tower Loan
02.2021 - 05.2022
Sales Manager
Rack Room Shoes Inc.
01.2020 - 02.2021
Customer Service Representative
Larson's Cash Saver
05.2018 - 12.2019
High School Diploma -
Lafayette County High School
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