Hailey Stone

Sales Associate

AutoZone

Denton

03.2020 - Current

Upsold additional items based on customer interests and needs.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Processed transactions using a point-of-sale system.
Demonstrated product features and benefits for customers' needs.
Ticketed, arranged and displayed merchandise to promote sales.
Assisted customers with product selection, sizing and styling.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Cleaned shelves, counters and tables to maintain organized store.
Maintained knowledge of sales and promotions, return policies and security practices.
Received and displayed product shipments on store retail shelves upon delivery.
Computed purchases and received and processed cash or credit payment.
Recommended, selected and located merchandise based on customer desires.
Restocked shelves as needed to ensure sufficient inventory levels.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Conducted product demonstrations to highlight features and benefits.
Developed trusting relationships with customers by making personal connections.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Greeted customers to determine wants or needs.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures, and customer services.
Placed special orders or called other stores to find desired items.
Handled returns and exchanges according to company policies.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Prepared merchandise for purchase or rental.
Greeted customers and provided exceptional customer service.
Sold various products by explaining unique features and educating customers on proper application or usage.
Processed returns, exchanges, and refunds in accordance with company policies.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Answered customer inquiries regarding product features, pricing, and availability.
Organized stockroom shelves according to size, color or style.
Maintained up-to-date knowledge of store merchandise and policies.
Helped customers find specific products, answered questions, and offered product advice.
Organized store by returning merchandise to proper areas and restocked displays.
Handled customer complaints in a professional manner.
Engaged customers in friendly, professional dialogue to determine needs.
Watched for and recognized security risks and thefts to prevent or handle situations.
Answered incoming telephone calls to provide store, products and services information.
Described merchandise and explained use, operation and care.
Attended weekly team meetings to review performance goals and objectives.
Assisted in visual merchandising, creating appealing displays that capture customer interest.
Processed credit card transactions quickly and securely.
Conducted inventories on a regular basis to track stock levels.
Used technology resources to assist customers in locating and selecting items.
Maintained cleanliness of store environment including floors, windows, displays.
Worked with fellow sales team members to achieve group targets.
Assessed customer needs to provide assistance and information on product features.
Answered store and merchandise questions and led customers to wanted items.
Provided accurate information about products, prices and services.
Collected payments and provided accurate change.
Bagged or packaged purchases and wrapped gifts.
Worked with cross-functional teams to achieve goals.
Operated equipment and machinery according to safety guidelines.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Identified needs of customers promptly and efficiently.
Completed routine maintenance and repair.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Maintained updated knowledge through continuing education and advanced training.
Managed inventory and supplies to ensure materials were available when needed.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Utilized various software and tools to streamline processes and optimize performance.
Recognized by management for providing exceptional customer service.
Operated a variety of machinery and tools safely and efficiently.

Summary

Overview

Work History

Sales Associate

Education

High School Diploma -

Skills

Timeline

Sales Associate

High School Diploma -

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