Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HAILEY STROPE

Davenport,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

FS Builder Resources
11.2022 - Current
  • Answers phone and emails inquires to schedule/confirm install dates and input customer data into company systems
  • Communicates installation date schedules to internal departments as appropriate to ensure product is delivered by established deadlines
  • Create and manage daily excel spreadsheets for making sure new installs are still on schedule for scheduled dates
  • Assisting warranty department in helping ensure repairs are completed by following up with homeowners
  • Sending detailed emails and reports to correct warranty representative if repairs are not completed and or not satisfied by homeowner.

Collections Specialist

EXPLORIA RESORTS
09.2019 - 06.2022
  • Responsible for bringing accounts into current status, reducing department delinquency, and reducing defaults
  • Process all outbound and inbound telephone calls for all delinquent owners within their respective queues
  • Possess excellent negotiation and decision making skills; in addition to strong communication skills
  • Have the ability to work independently and in a team environment.
  • Achieved performance goals on consistent basis
  • Established relationships with customers to encourage payment of delinquent accounts

ADMINISTRATIVE ASSISTANT

NIKE CLEARANCE STORE / NIKE FACTORY STORE
11.2014 - 06.2022
  • All cash related opening/closing duties, assembling/verifying cash deposits, counting tills
  • Maintain attendance logs and enter punches into timekeeping system
  • Assist Leads and Managers in training associates and maintain adequate training materials and documentation
  • Perform other support tasks as required including but not limited to distributing staff uniforms, operating staffing systems, answering telephone calls, resolving irregular or difficult transactions
  • Utilizes consumer surveys and feedback to increase consumer interaction and experience
  • Visual merchandising in retail refers to how the store is set up aesthetically for customers
  • Continual analysis of sales and volume drivers to determine whether the store is meeting its goals
  • Assisting on ordering supplies to make sure business could function on a daily operation.

REVERSE MORTGAGE SPECIALIST III

ONE WEST BANK
01.2015 - 01.2017
  • Manually refers loans to foreclosure in process management
  • Handles processing, monitoring, and follow-up of reverse mortgage maturities from the initial referral for foreclosure until foreclosure completed
  • Primarily responsible for ordering and providing loan documents (both originals and copies) to firms that are processing the foreclosures
  • Mindful of time sensitive documents that require deadlines dates.

Education

HS DIPLOMA -

Mavericks High School
Kissimmee, FL
2014

Skills

  • Customer Service Management
  • Scheduling
  • Documentation Skills
  • Operational Efficiency

Certification

Administrative Experience (10+ years) Merchandising (10+ years) Microsoft Outlook (10+ years) Excel (10+ years)

Timeline

Scheduling Coordinator

FS Builder Resources
11.2022 - Current

Collections Specialist

EXPLORIA RESORTS
09.2019 - 06.2022

REVERSE MORTGAGE SPECIALIST III

ONE WEST BANK
01.2015 - 01.2017

ADMINISTRATIVE ASSISTANT

NIKE CLEARANCE STORE / NIKE FACTORY STORE
11.2014 - 06.2022

HS DIPLOMA -

Mavericks High School

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HAILEY STROPE