Hailey Strope
Kissimmee
Summary
Scheduling Coordinator Supervisor at FS Builder Resources with strong Excel proficiency and communication skills. Demonstrated ability to resolve scheduling conflicts and improve team efficiency. Experienced in data entry and administrative support, contributing to successful project outcomes and a collaborative work environment. Focused on delivering results and enhancing operational workflows.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator Supervisor
FS Builder Resources
Orlando
11.2022 - Current
- Answered phone and email inquiries to schedule and confirm installation dates while inputting customer data into company systems for warranty and vacant repairs.
- Communicated installation schedules to internal departments, ensuring timely product delivery by established deadlines.
- Created and managed monthly, weekly, and daily Excel spreadsheets to track scheduled dates, deadlines, and payment processing.
- Resolved scheduling conflicts effectively, minimizing disruption to workflow and maintaining deadlines.
- Provided guidance and support to team members on scheduling procedures, tools, and best practices.
- Utilized RFMS and SUPPLYPRO/BUILDPRO software for efficient operations.
Collections Specialist
EXPLORIA RESORTS
Clermont
09.2019 - 06.2022
- Responsible for bringing accounts into current status, reducing department delinquency, and reducing defaults.
- Process all outbound and inbound telephone calls for all delinquent owners within their respective queues.
- Provide excellent customer service to timeshare owners and assist with delinquent maintenance fees, reservations and other issues as needed.
- Possess excellent negotiation and decision making skills; in addition to strong communication skills.
- Treat customers with respect and respond with empathy.
- Have the ability to work independently and in or a team environment.
ADMINISTRATIVE ASSISTANT
NIKE CLEARANCE STORE / NIKE FACTORY STORE
Orlando
11.2014 - 06.2022
- All cash related opening/closing duties, assembling/verifying cash deposits, counting tills.
- Maintain attendance logs and enter punches into timekeeping system.
- Assist Leads and Managers in training associates and maintain adequate training materials and documentation.
- Perform other support tasks as required including but not limited to distributing staff uniforms, operating staffing systems, answering telephone calls, resolving irregular or difficult transactions.
- Utilizes consumer surveys and feedback to increase consumer interaction and experience.
- Visual merchandising in retail refers to how the store is set up aesthetically for customers.
- Continual analysis of sales and volume drivers to determine whether the store is meeting its goals.
- Assisting on ordering supplies to make sure the business could function on a daily operation.
REVERSE MORTGAGE SPECIALIST III
ONE WEST BANK
01.2015 - 01.2017
- Manually refers loans to foreclosure in process management.
- Handles the processing, monitoring, and follow-up of reverse mortgage maturities from the initial referral for foreclosure until foreclosure completed.
- Primarily responsible for ordering and providing loan documents (both originals and copies) to the firms that are processing the foreclosures.
- Mindful of time sensitive documents that require deadlines dates.
Education
HS DIPLOMA -
Mavericks High School
Kissimmee, FL01.2014
Skills
- QuickBooks proficiency
- Data entry
- Microsoft Outlook expertise
- Administrative support
- Excel mastery
- Construction knowledge
- Accounts payable management
- Purchasing strategies
- Merchandising experience
Timeline
Scheduling Coordinator Supervisor
FS Builder Resources
11.2022 - Current
Collections Specialist
EXPLORIA RESORTS
09.2019 - 06.2022
REVERSE MORTGAGE SPECIALIST III
ONE WEST BANK
01.2015 - 01.2017
ADMINISTRATIVE ASSISTANT
NIKE CLEARANCE STORE / NIKE FACTORY STORE
11.2014 - 06.2022
HS DIPLOMA -
Mavericks High School
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