Hailey Stuart

Hostess

• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Used cash registers and credit card machines to cash out customers.
• Recorded available tables after seating each party using specialized seating software.
• Documented reservations and communicated changes to guests.
• Answered customer questions about hours, seating and menu information.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Busser

• Provided respectful and courteous bussing services while operating within active dining rooms.
• Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.

Food Runner

• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered correct food items to tables according to order documentation.
• Trained and mentored newly hired employees to explain process flow and safety procedures.
• Answered questions from restaurant patrons regarding menu items.
• Cultivated warm relationships with regular customers.
• Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.

Waitress

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Stayed up-to-date on menu changes to help customers make food choices.
• Inspected dishes and utensils for cleanliness.
• Checked identification for minimum age for sale of alcoholic beverages.

• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Played games, worked on puzzles and read books to young children.
• Taught children to organize toys, wash hands and share by leading by example.
• Fostered close relationships with children by discussing school, friends and hobbies.

• Kept work area tidy and sanitary, promptly addressing spills and other messes.
• Operated cash register, taking payments and issuing customer receipts.
• Maintained cleanliness and organization in establishment.
• Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.