Hailey Tena
Globe,AZ
Summary
Dedicated Shift Manager with proven expertise in customer relationship management, conflict resolution, and team training. Committed to ensuring service excellence and enhancing customer satisfaction across all interactions.
Overview
5
5
years of professional experience
Work History
Shift Manager/Master Sandwich Artist
Subway
Globe, Arizona
07.2025 - Current
- Supervised daily operations and ensured compliance with food safety standards.
- Trained and mentored team members on service and production best practices.
- Managed inventory levels and conducted regular stock checks to minimize waste.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Developed and implemented procedures for customer service excellence.
Waitress/ Line cook
La Luz Del Dia Restaurant
Globe, Arizona
09.2023 - 08.2024
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Served food and beverages while ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area and tables.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
Nursing Assistant/Elderly Caretaker
Fabush Homes Nursing Care
Globe, Arizona
04.2022 - 01.2023
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization in resident living areas.
- Supported mobility by assisting residents with walking and transfers.
- Communicated effectively with residents to ensure comfort and safety.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
Kinder Teachers aid/Kindergarten Paraprofessional
Destiny School
Globe, Arizona
08.2021 - 05.2022
- Assisted teachers in implementing lesson plans and classroom activities.
- Organized classroom materials and resources for effective learning environments.
- Communicated regularly with teachers about student progress and needs.
- Assisted teachers with grading student work and providing feedback on assignments.
- Assisted teachers in planning and implementing lessons for kindergarten students.
Education
GED -
Central Arizona College
San Tan Valley, AZ04-2016
Skills
- Customer relationship management
- Service excellence procedures
- Customer service resolution
- Team training
- Inventory management
- Food safety compliance
- Conflict resolution
- Time management
- Effective communication
- Decision-making
- Accurate money handling
- Tech-Savvy
- Energetic and enthusiastic
- Shift leadership
Timeline
Shift Manager/Master Sandwich Artist
Subway
07.2025 - Current
Waitress/ Line cook
La Luz Del Dia Restaurant
09.2023 - 08.2024
Nursing Assistant/Elderly Caretaker
Fabush Homes Nursing Care
04.2022 - 01.2023
Kinder Teachers aid/Kindergarten Paraprofessional
Destiny School
08.2021 - 05.2022
GED -
Central Arizona College