Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Hailey Terminello

Overview

9
9
years of professional experience

Work History

General Manager

Pure Barre
06.2024 - Current
  • Lead generation including attending GrassRoots Marketing and networking events
  • Implement sales process to schedule prospects into introductory classes
  • Assist with studio retail sales
  • Manage memberships in studio CRM Platform
  • Ensure Daily Lead Management checklist is executed by Sales Associate tea
  • Adjust foundations scheduling as needed if more Sales Associate support is needed
  • Strategically manage marketing campaigns to generate leads for the studio
  • Review all SOPs from Corporate Sales team
  • Communicate SOP + weekly scripts to Sales Associates monthly and as needed

General Manager

Rita's Italian Ice (Family Business)
01.2016 - Current
    • Oversees all customer service at two store locations, mobile & catering trucks
    • Trainer for New Treat Team members ensuring all brand standards are followed
    • Opening, Closing the stores and Cash Handling & Deposits
    • Managed a cash drawer of over $3000 daily while maintaining a 100% accuracy rate during reconciliation in end of day audit reports
    • Enrolled 20 plus customers in software reward programs each month
    • Implemented new customer service strategies, increasing customer satisfaction
    • Verify, maintain, and reconcile accounts and accounting data.

Leasing Consultant

Brenneman Farm Apartments
10.2023 - 05.2024
  • Abides by Fair Housing Laws
  • Provides tours of apartments to prospective residents
  • Runs credit reports on prospective residents
  • Prepares lease packets; inspects apartments prior to showing them
  • Maintains logs of traffic through the property
  • Leases units
  • Provides information over the telephone to prospective residents;
  • Maintains a visible public relations' attitude toward current and prospective residents.

Lead Leasing Consultant

Thalia Gardens Apartments
10.2022 - 10.2023
  • Completes lease form or agreement and collects rental deposit
  • Knowledgeable telephone and sales techniques
  • Maintain contact with all apartment locator services and local businesses to provide informational material
  • Update periodically
  • Develop full knowledge of application information required, screening processes and policies regarding rentals
  • Utilizing software Microsoft Office, Word, PowerPoint, Excel daily
  • Maintains and updates files daily
  • Handling transaction reconciliation
  • Courteous, efficient handling of resident requests and complaints
  • Responsible for maintaining a professional appearance and attitude at all times
  • Responsible for seeking educational opportunities and self-improvement for personal growth and development
  • Responsible for assisting Assistant Manager in collection of delinquent rents
  • Participate in planned resident activities.

Lifeguard

Aquatic Management
06.2020 - 09.2022
  • Supervises swimming activities at the aquatics facility and ensures that policies, guidelines, and safety procedures are followed
  • Warns swimmers of improper activities or danger and enforces pool regulations and water safety policies
  • Administers first aid in the event of injury, rescues swimmers in distress or danger of drowning, and administers CPR and/or artificial respiration, if necessary
  • Evaluates conditions for safety and initiates aquatics emergency action plan as required
  • Inspects pool facilities, equipment, and water to ensure that they are safe and usable
  • Supervises and assists in cleaning the pool and related facilities and equipment, assists with chlorine residual water tests and with records and charts of water tests and records of accidents, and adds chemicals to pool water as directed
  • Instructs or assists classes in fundamentals of swimming as needed
  • Resolves scheduling conflicts to ensure a safe pool environment when competing programs/priorities require use of aquatic facilities.

Education

Kempsville High School
Virginia Beach, Virginia

Tidewater Community College
Virginia Beach, Virginia

Skills

  • Self-motivated and highly reliable positioned to contribute strongly to customer service operations demanding responsibility, enthusiasm, and an exemplary work ethic
  • Customer Service: Able to utilize math skills, team orientation, and interpersonal strengths to ensure provision of high-quality customer service within fast-paced retail environments
  • Organization / Computer Skills: Outstanding time-management and organizational abilities
  • Key Strengths: Intelligent and loyal team member, readily listening to others, acknowledging peer accomplishment, and contributing to positive and productive work environments and team morale

Affiliations

  • Kids That Care, Created an organization that encourages kids and teens to volunteer
  • Alex's Lemonade Stand Foundation, Presidential Volunteer Service “Gold” award winner; raised over $30,000
  • Navy Seal Foundation, Volunteer for the Navy Seal Foundation. Assisted in fundraising annual events.
  • Young Life Volunteer- Lead and mentor youth in their spiritual growth. Plan and organize engaging activities, outings, and discussions. Facilitate small group discussions and Bible studies. Assist in organizing youth events and retreats.
  • Citygirlswalk- Walk Leader
  • Wildlife Rescue Volunteer

References

  • Jennifer Brown | Leasing consultant Thalia Gardens Apts- (757) 409-1899
  • Callie Johnson | Property Manager Thalia Gardens Apts- (757) 340-2515
  • Angela Nelms | Leasing Consultant Brenneman Farms Apts -(757)-619-0955

Timeline

General Manager

Pure Barre
06.2024 - Current

Leasing Consultant

Brenneman Farm Apartments
10.2023 - 05.2024

Lead Leasing Consultant

Thalia Gardens Apartments
10.2022 - 10.2023

Lifeguard

Aquatic Management
06.2020 - 09.2022

General Manager

Rita's Italian Ice (Family Business)
01.2016 - Current

Kempsville High School

Tidewater Community College

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Hailey Terminello