Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hailey Thomas

Gilbert,AZ

Summary

Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs and increase service value.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Desert Elite Realty
Gilbert, AZ
08.2024 - Current
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Responded promptly to client inquiries via phone or email.
  • Maintained updated knowledge of local real estate markets.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.

Barista

Starbucks
Gilbert, AZ
05.2024 - Current
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Addressed and resolved customer concerns to maintain brand loyalty.

General Manager

Hair of the Dog Gilbert - Coffee, Wine, & Beer
Gilbert, Arizona
04.2021 - 02.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Mentored and trained new employees on company policies and procedures.
  • Utilized strong analytical and problem-solving skills to address operational issues.
  • Developed personal growth opportunities, empowering employees to produce results and meet goals.
  • Ensured compliance with all applicable laws, regulations, and industry standards.
  • Managed vendor relationships by negotiating contracts, and ensuring timely delivery of goods and services.
  • Tracked monthly sales to generate reports for business development planning.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Veterinary Technician

VCA Animal Hospitals
Mesa, AZ
11.2021 - 11.2022
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.

Shift Supervisor

Starbucks
Gilbert, Arizona
09.2016 - 11.2021
  • Complied with company standards and policies, setting an example for team members.
  • Managed store closing and opening procedures to ensure safety and security.
  • Prepared a complete and accurate log turnover to the relieving shift supervisor.
  • Coached partners, delivering candid feedback on expectations and performance.
  • Fostered an environment of collaboration, respect, and accountability among partners.
  • Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
  • Participated in leadership meetings to develop new policies and procedures.
  • I interviewed, passed, and started developing for ASM.

Education

Biology -

Arizona State University
Tempe, AZ, US

Skills

  • Verbal and written communication
  • Staff management
  • Time management
  • Customer service
  • Performance evaluation
  • Issue and conflict resolution
  • Training and development
  • Budgeting and cost control
  • Scheduling and coordinating
  • Change implementation

Certification

Coffee Master

Real Estate Agent

References

References available upon request.

Timeline

Real Estate Agent

Desert Elite Realty
08.2024 - Current

Barista

Starbucks
05.2024 - Current

Veterinary Technician

VCA Animal Hospitals
11.2021 - 11.2022

General Manager

Hair of the Dog Gilbert - Coffee, Wine, & Beer
04.2021 - 02.2024

Shift Supervisor

Starbucks
09.2016 - 11.2021

Biology -

Arizona State University

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