Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hailey Thompson

Hailey Thompson

Windermere,FL

Summary

Dynamic professional with a proven track record at the Walt Disney Company, excelling in customer service and team collaboration. Recognized for exceptional communication and leadership skills, I fostered a positive environment that enhanced guest experiences. Adaptable and quick-learning, I effectively resolved challenges while promoting sales and training new team members.

Overview

7
7
years of professional experience

Work History

Cast Member

Walt Disney Company
07.2021 - Current
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
  • Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
  • Provided accurate information and helpful guidance to visitors, improving their overall park experience.
  • Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
  • Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
  • Assisted in training new cast members on park policies, procedures, and best practices for serving guests.

Manager

Melt’s Ice Cream Parlor
03.2018 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Receptionist

Ackerman Emergency Hospital
11.2020 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.

Education

Associate Of Psychology - Psychology

East Mississippi Community College
Scooba, MS
05.2021

Skills

  • Quick-learning
  • Strong teamwork
  • Public speaking
  • Leadership qualities
  • Exceptional communication
  • Character development
  • Following directions
  • Can-do attitude
  • Adaptable
  • Accepts direction and coaching graciously
  • Professional demeanor

Accomplishments

Trainer in three different locations at Walt Disney World

Timeline

Cast Member

Walt Disney Company
07.2021 - Current

Receptionist

Ackerman Emergency Hospital
11.2020 - 05.2021

Manager

Melt’s Ice Cream Parlor
03.2018 - Current

Associate Of Psychology - Psychology

East Mississippi Community College

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Hailey Thompson