Hailey Thornburg
Madisonville,TN
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Stephanie Hodnett, by leveraging exceptional communication skills and advanced knowledge of technology. Demonstrated ability to exceed sales goals through expert product knowledge and efficient problem-solving. Adept at fostering positive client relationships and driving results through strategic planning and collaboration.
Overview
4
4
years of professional experience
Work History
Salon Associate
Stephanie Hodnett
Lenoir City, TN
03.2021 - Current
- Maintaining a clean and organized workspace.
- Using customer service skills to make clients feel welcomed.
- Received positive feedback from clients for being educated with specific knowledge to give customers the best results for them.
- Staying relevant with salon products to gain knowledge in order to meet daily sales goals.
- Collaborated with team members using time management to ensure our clients are happy and to make sure we get everything we needed to complete in our shift.
Restaurant Shift Lead
Jordan Ismail
Knoxville, TN
06.2022 - 02.2024
- Resolving customer complaints appropriately ensuring repeat business.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Listening to employee needs in order to help anywhere needed depending on how busy the restaurant was, in order to keep a smooth and steady restaurant for not only customers but employees as well.
- Using time management and customer service skills to get food out in a timely manner and ensure the customer is happy.
Sally Beauty
Beauty Associate
Lenoir City, TN
08.2020 - 03.2021
- Provided exceptional customer service, addressing concerns promptly and professionally, resulting in increased client loyalty.
- Implemented safety protocols to comply with state regulations, ensuring a safe and healthy environment for both clients and staff.
- Advanced knowledge of all product to meet customers needs and encourage them to buy our products to meet sales goals.
- Having technology experience to correctly put product into system along with using a computer to ring in customers.
- Organizing shipments along with prompting them in the right category and space of the store.
Education
Associates - General Studies
Pellissippi State Community College
Knoxville, TN05.2025
Highschool Diploma -
Lenoir City High School
Lenoir City, TN05.2021
Skills
-Communication Skills
-Excellent Customer Service
-Knowledge of Technology including Microsoft & other platforms
-Advanced & willing learner
Timeline
Restaurant Shift Lead
Jordan Ismail
06.2022 - 02.2024
Salon Associate
Stephanie Hodnett
03.2021 - Current
Sally Beauty
Beauty Associate
08.2020 - 03.2021
Associates - General Studies
Pellissippi State Community College
Highschool Diploma -
Lenoir City High School