Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Timmerman

Rosedale,MD

Summary

Reliable and hard working person who wants to ensure great customer service. Excellent communication skills and great leader ship. Keeps everyone on task and motivated to finish work. Dedicated to providing highest standard of service and creating warm and welcoming environment for each customer who enters. Talented problem solver ready to back up fellow employees anytime, or help them fix mistakes. Hard working leadership reviewing team tasks to assure quality. Engaging and personable coach and employee trainer. Successful at maximizing team productivity.

Overview

2
2
years of professional experience

Work History

Shift Lead

Walgreens
Baltimore, MD
06.2021 - 04.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained safe working environment by observing safety procedures, policies and regulations.

Sandwhich Artist

SUBWAY®Restaurants
Baltimore, MD
10.2020 - 05.2021
  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Shared information with customers about menu items, preparation methods and ingredients.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Customer Service

Webers Farm
Baltimore, MD
08.2019 - 10.2019
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Education

High School Diploma -

Chesapeake High School
Baltimore, MD
06.2021

Skills

  • Safe Work Practices
  • Customer Loyalty
  • Employee Coaching and Motivation
  • Corrective Actions
  • Shift Work
  • Customer Feedback
  • Guest Satisfaction
  • Team Member Motivation
  • Motivational Leadership

Timeline

Shift Lead

Walgreens
06.2021 - 04.2022

Sandwhich Artist

SUBWAY®Restaurants
10.2020 - 05.2021

Customer Service

Webers Farm
08.2019 - 10.2019

High School Diploma -

Chesapeake High School

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Hailey Timmerman