Hailey Todd
O'Fallon,MO
Summary
Dynamic professional with a proven track record at Sensory Solutions, excelling as a receptionist and delivering exceptional customer service. Skilled in Microsoft Office and maintaining a welcoming environment, adept at multitasking and fostering positive guest experiences. Demonstrated ability to enhance operational efficiency and guest satisfaction, embodying patience and strong communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated bartender/Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
11
11
years of professional experience
Work History
Receptionist Administrator
Sensory Solutions
11.2021 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs and scheduling.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Handled different insurances
Bartender/Server
Tully's Taproom
09.2015 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Front Desk Receptionist
Club Fitness
11.2013 - 10.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings with trainers
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Helped sell memberships
Education
No Degree -
Lewis And Clark Community College
Godfrey, ILHigh School Diploma -
Fort Zumwalt North High School
O'Fallon, MO05.2015
Skills
- Receptionist
- Multi-line phone operation
- Liquor, beer, and wine knowledge
- Patience and Tolerance
- Working in a fast paced environment
- Honest and Dependable
- Fast Learner
- Food and Beverage Service
- Ability to Lift 30 Pounds
- Payment Collection
- Appointment Scheduling
- Microsoft Office
- Team Player
- Strong multitasking
- Clear and effective communication
- Outgoing Personality
- Payment Processing
- Cleanliness and hygiene
- Customer service expertise
- Policy Enforcement
- Engaging personality
- Handling Difficult Customers
- Teamwork and Professionalism
- Liquor Law Compliance
- Basic Math
- Relationship Building
- Food Service
Timeline
Receptionist Administrator
Sensory Solutions
11.2021 - Current
Bartender/Server
Tully's Taproom
09.2015 - 08.2022
Front Desk Receptionist
Club Fitness
11.2013 - 10.2015
No Degree -
Lewis And Clark Community College
High School Diploma -
Fort Zumwalt North High School
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