Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Hailey Tory

Bakersfield,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Conduent
05.2023 - Current
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed timely and effective replacement of damaged or missing products.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Advanced to CSR 2 promptly when the opportunity arose.

Customer Service Officer

Chipotle
08.2022 - 05.2023
  • Educated customers about billing, payment processing and support policies and procedures.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Cashier

McDonald's
01.2022 - 05.2022
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Engaged with customers regularly, maintaining a friendly demeanor.

Customer Service Cashier

Taco Bell
02.2020 - 12.2021
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Answered product questions using knowledge of sales and store promotions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Independence High School
Bakersfield, CA
06.2023

Skills

    Customer Service Excellence

Timeline

Customer Service Representative

Conduent
05.2023 - Current

Customer Service Officer

Chipotle
08.2022 - 05.2023

Customer Service Cashier

McDonald's
01.2022 - 05.2022

Customer Service Cashier

Taco Bell
02.2020 - 12.2021

Independence High School
Hailey Tory