HAILEY UNDERWOOD
Tampa,FL
Summary
Valedictorian graduate from West University Charter High School (2020) with a strong foundation in technology. Proactive, organized professional with strong problem-solving abilities, and a charismatic presence that enhances workplace dynamics. Highly motivated by success, with a proven ability to learn quickly and work effectively without supervision. Committed worker with a history of exceeding company expectations by embracing new challenges. Authorized to work in the U.S. and ready to begin a career.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operator III & AMS Operator
Regional Transportation Management Center (FDOT)
Tampa, FL
01.2022 - 07.2022
- At the RTMC, I monitor the major interstate roadways and arterial roadways via closed-circuit television (CCTV) to ensure traffic safety. I work closely with FHP to document major events that take place on the interstate (i.e., crashes, vehicle fires, disabled vehicles), and post advisories on DMS boards to notify the traveling public of any roadway disturbances. I am responsible for dispatching Road Rangers to events affecting the roadway, communicating with law enforcement, emergency services, and overseeing MOT/detours deployed by asset contractors. At this job, I started as an Operator I and worked my way up to Operator III. In addition, I was promoted to be an Arterial Management System (AMS) Operator for nine months, but I demoted myself due to schedule restraints. This role requires me to provide documentation with >99.8% accuracy.
Health Insurance Agent (Seasonal)
Aetna CVS Health Company
Remote
06.2022 - 03.2023
- At Aetna CVS Health, I answered inbound phone calls for the enrollment 'telesales' department during AEP. I provided answers for any questions the consumer had about Medicare plans, and enrolled them in an insurance plan for their service area. For this position, I obtained my Resident Insurance License (0240 - Health).
AEP Enrollment Specialist (Seasonal)
HealthAxis Group
Remote
09.2021 - 01.2022
- As an enrollment specialist, I would review PDF Medicare applications and process the information with the specific line of business's enrollment system. Through a ticketed system, I would correct and update the members' profiles upon request. At Health Axis, I was trained on HIPAA violations and CMS (Centers for Medicare and Medicaid Services).
Title Clerk
Dealer Tag Agency
Tampa, FL
06.2021 - 08.2021
- Via computer, I reviewed individual insurance statements, state vehicle titles, and other paperwork for contracted car dealerships. I would verify that the information provided is correct, and then I would enter said information into the FLHSMV Electronic Filing System (EFS). I would then reprint the updated title and registration, and mail it back out to the contacted car dealership. At the end of each day, we each filed our paperwork for what we completed.
Medicine Transporter
Moffitt Cancer Center
Tampa, FL
12.2020 - 08.2021
- At Moffitt Cancer Center, I would transport the chemotherapy throughout the hospital. Here, I was given a HIPAA training course.
Cashier/Customer Service
KBP Foods: Taco Bell & KFC
Tampa, FL
06.2018 - 01.2021
- I worked on a buffet-style food line, operated grease fryers, and prepared food. I was placed at the front counter as a cashier and then promoted to drive-through cashier. I worked as a dishwasher and a prep worker. I was quickly promoted and became a shift lead before I resigned from this position for a different opportunity.
Education
High School -
West University High School
Tampa, FL07.2020
Skills
- Microsoft Office Suite
- Adobe Acrobat
- Data entry and documentation
- Cash handling expertise
- Food safety compliance
- CCTV operation
- 10-key typing proficiency
- Insurance sales knowledge
- HIPAA and CMS familiarity
- Attention to detail
- Computer literacy
- Project management skills
- Adaptability and problem solving
- Effective communication
- Time management
- Efficient multitasking
- Customer service excellence
- Emergency dispatch
- Traffic monitoring
- Medicare enrollment assistance
Certification
- Driver's License - 06/2018
- Resident Insurance License (0240 - HEALTH) - 08/2022 to 08/2026. License Number: W891124
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Health Insurance Agent (Seasonal)
Aetna CVS Health Company
06.2022 - 03.2023
Operator III & AMS Operator
Regional Transportation Management Center (FDOT)
01.2022 - 07.2022
AEP Enrollment Specialist (Seasonal)
HealthAxis Group
09.2021 - 01.2022
Title Clerk
Dealer Tag Agency
06.2021 - 08.2021
Medicine Transporter
Moffitt Cancer Center
12.2020 - 08.2021
Cashier/Customer Service
KBP Foods: Taco Bell & KFC
06.2018 - 01.2021
High School -
West University High School