HAILEY VALLEY
Italy
Summary
Experienced Clerk with exceptional typing and data entry abilities. Known for delivering results. Proficient in logging daily information, conducting research on variances, and maintaining thorough records. Detail-oriented individual who prioritizes accuracy and is committed to providing excellent service. Skilled in administrative tasks and office management, including data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving desired outcomes. Reliable and organized with a proactive approach to problem-solving.
Overview
10
10
years of professional experience
Work History
Misdemeanor Trial Clerk/Revocation Clerk
Ellis County District Attorney
03.2023 - Current
- Receive, accept or reject cases brought in from agencies
- Sort cases and enter them into Local Government Solutions software (LGS)
- Prepare cases to be filed with the county clerk
- Sort cases into the correct court and start the trial process
- Report cases to Criminal Justice Information Services software (CJIS)
- Accept, change or reject cases in CJIS
- File case according to their attorney status
- Prepare discovery for defense attorneys
- Utilized expert knowledge of technology to download media provided by agencies and inventory the contents
- Operated office equipment including computers, printers, copiers, scanners
- Run updated criminal history on Defendants
- Upload violation reports, received from the Probation Department, and supporting documents to Civic Eye
- Draft Motions to Revoke or Motions to Adjudicate and assign an Attorney to sign
- File Motion with the District or County Court
- Upload E.filed Motion and Order to Civic Eye
- Assisted department personnel in completion of routine tasks to meet deadlines
- Collaborated with other departments to ensure smooth workflow
Contact Center Associate
Harbor Freight Tools
09.2022 - 03.2023
- Strive to deliver exceptional and helpful Customer Service via phone and email to every Customer
- Identify Solutions for the Customer related to parts identification and ordering
- Provided Web Order support, including order status, cancellations and returns
- Met and exceeded goals on steps of service to support the Customer while adhering to company policies and established KPI's
- Offered suggestions on how best to resolve any outstanding issues or complaints raised by customers
- Adapted communication style based on individual needs of the caller
- Researched complex problems using internal databases and other resources
- Managed multiple tasks simultaneously while adhering to tight deadlines without compromising quality of work
- Performed data entry duties into the company's database system quickly and efficiently
- Responded promptly to all emails from customers in a timely manner
- Handled escalated calls with patience and understanding, diffusing difficult situations while maintaining professionalism
- Maintained accurate records of customer interactions, complaints, comments and inquiries
- Collaborated with team members to develop new strategies for providing superior customer service
- Documented detailed notes on each phone call received from customers ensuring accuracy of information provided during follow up calls
- Analyzed trends in customer feedback surveys in order to improve overall service levels
- Identified potential issues that may arise due to changes in policies or procedures
- Learned company policies, rules and performance requirements to achieve successful calling metrics
Unit Supply Specialist (92Y)
Army Reserve
12.2014 - 12.2022
- Received, inspected, inventoried, loaded/unloaded, stored, issued and delivered supplies and equipment in a warehouse facility
- Maintained automated supply system for accounting of organizational and installation supplies and equipment
- Issued and received small arms
- Secured and controlled weapons and ammunition in security areas
- Scheduled and performed preventive and organizational maintenance on weapons
- Operated unit level computers
- Utilized Microsoft Office in order to maintain organization, communication, and analyzing of data
- Reported progress to upper management
- Coordinated supply activities
- Posted transactions to organizational and installation property books and supporting transaction files
- Corrected problems caused by damaged or lost supplies
- Created detailed records for tracking assets including serial numbers, model numbers, descriptions
- Analyzed data from various sources to identify trends or potential problems in the unit's supply chain management process
- Performed periodic inventories in order to maintain accurate records
- Conducted physical inspections of items for serviceability and quality assurance
- Resolved discrepancies between actual stock counts and computer generated balances quickly and accurately
- Compiled reports related to inventory control activities such as receipts, issues, turn-ins, transfers
- Maintained accountability of all assigned equipment and supplies, ensuring100% accuracy
Health Concierge
Aetna-CVS
07.2021 - 10.2021
- Build relationships with customers, patients and caregivers by answering service (non-clinical) questions
- Provided individualized customer service based on unique customer needs
- Assisted customers by helping them navigate healthcare services and products
- Through personalized conversation, determined the root cause for the customer's call to Aetna
- Adhere to Professional Practice Standards
- Answered questions and resolved issues based on phone calls/letters from members, providers, and plan sponsors
- Guided the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines
- Created an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
- Build a trusting and caring relationship with the member to fully understand the member's needs
- Processed claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system
- Assisted providers with credentialing and re-credentialing issues
- Responded to requests received from Aetna's Law Document Center regarding litigation; lawsuits Handles extensive file review requests
- Assists in preparation of complaint trend reports and claim data for customer audits
- Determined medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals
- Handled incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management
- Performed review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
- Performed financial data maintenance as necessary
- Used applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received
DriverHelp Desk Agent
Wayfair
08.2020 - 06.2021
- Process returns, refunds and refused deliveries
- De-escalate upset customers and drivers by recognizing the problem, creating a plan and introducing a solution
- Create tickets for Down Route Outreach, Customer Outreach and COI processes
- Upgrade/downgrade service levels
- Multi-task various screens while working on a PO
- Reach out to Carrier Managers to get status of drivers who are working without tablets
- Ensure to find a contact solution for customers who are unavailable by phone
- Work with Carrier Managers when there are issues with a route
- Communicate with the warehouse on missing deliveries, manual route injection, and service stop injections
- Monitor routes through Descartes ~ Ensuring to note and follow up with any late or early routes
- Investigate the source of late/early arrivals and assess the impact to the remaining stops on the route
- Reach out to customers, notifying them of late/early arrivals and rescheduling if need be
- Utilize wizards to replace missing or damaged items
- Participated in team problem solving to improve operating systems, elevating accuracy and minimizing errors
- Updated Excel spreadsheets with drivers contact information, status of route and any issues found during route
Warehouse Specialist / General Clerk II
AECOM-Hazardous Material Control Center
05.2019 - 03.2020
- Filed all personnel training documents
- Ensured building safety procedures are being followed
- Ordered all office and safety supplies
- Kept PPE (Personal Protective Equipment) and supply lockers inventory up to date
- Completed morning and afternoon safety walks to ensure the building was secure
- Loaded and unloaded hazardous materials off of freight trucks and onto customer vehicles
- Inspected PMCS forklifts to ensure they are operating up to standard
- Completed Daily Inventory orders so customers are aware of the quantity and product they are receiving
- Completed GCSS Army inventory of all materials in the warehouse to achieve accountability of stock on hand
- Processed EESOH-MIS request while simultaneously entering them into GCSS-Army
- Located SDS sheets for all orders and attaching them to products
- Maintained the SDS book and ensured it reflects the products that are on the floor
- Created location placards for new materials being put on the shelf
- Scanned MRO's onto the shared drive so that they can then be processed
- Processed documents through GCSS-Army and scan outbound MRO's onto the share drive
- Researched discrepancies within EESOH-MIS and GCSS-Army
- Contacted manufacturers to find a solution to discrepancies of materials upon arrival to the warehouse
- Updated delinquencies spreadsheet
- Completed various projects assigned to me by my supervisor
- Maintained warehouse cleanliness and organization
- Maintained and expanded my knowledge of all warehouse functions including those outside of my job description
- Was the main POC for EESOH-MIS related inquiries
- Tracked Hazardous Materials/Waste being received, stored and transferred using EESOH-MIS
- Researched and provided a solution to EESOH-MIS requests discrepancies
Education
A.S. - Environmental Science
Navarro College
Waxahachie, TX05.2024
Salesforce Administrator Course
Mike Wheeler Media
High School - undefined
Waxahachie High School
Waxahachie, TX06.2016
Advanced Individual Training Logistics (92Y)
Army Reserves
Fort Lee01.2016
Skills
- Microsoft Word
- Logistics & Supply Management
- Microsoft Excel
- Data Mining
- Data Analysis
- Streamlining Processes & Procedures
- HMIRS access
- File and database management
- Inventory Control & Software
- Microsoft PowerPoint
- Detailed and Organized
- Environmental Compliance
- Quality Oversight
- Warehouse Operations
- Administrative tasks
Timeline
Misdemeanor Trial Clerk/Revocation Clerk
Ellis County District Attorney
03.2023 - Current
Contact Center Associate
Harbor Freight Tools
09.2022 - 03.2023
Health Concierge
Aetna-CVS
07.2021 - 10.2021
DriverHelp Desk Agent
Wayfair
08.2020 - 06.2021
Warehouse Specialist / General Clerk II
AECOM-Hazardous Material Control Center
05.2019 - 03.2020
Unit Supply Specialist (92Y)
Army Reserve
12.2014 - 12.2022
A.S. - Environmental Science
Navarro College
Salesforce Administrator Course
Mike Wheeler Media
High School - undefined
Waxahachie High School
Advanced Individual Training Logistics (92Y)
Army Reserves
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