Hailey Van Zee
San Luis Obispo,CA
Summary
I am a seasoned Shift Supervisor successful in keeping operations running smoothly and customers satisfied with high-quality service. I have talent for proactively solving problems and keeping partners on task. I am well-organized in planning, schedules and workflows to accomplish objectives. I strive for excellence in any position I am in, I am eager to learn new things and love connecting with customers and creating a warm welcoming atmosphere for fellow partners and customers.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Atascadero, CA
06.2021 - Current
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Documented receipts, employee hours and inventory movement.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Maintained accurate records of daily transactions and deposits.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Education
GED -
Homeschooled
Atascadero, CA06.2019
Skills
- Decision Making
- Delegating Work
- Problem Solving
- Team Leadership
- Employee Coaching and Motivation
- Punctual and Reliable
- Inventory Management
- Cash Handling
- Policy Enforcement
- Driving Results
- Effective Communication
- Interpersonal Skills
- De-Escalation
- Entrepreneurial
- Inspiring Others
Timeline
Shift Supervisor
Starbucks
06.2021 - Current
GED -
Homeschooled
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