Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
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Hailey Vernola

Hailey Vernola

Receptionist
Mesa,AZ

Summary

Friendly Receptionist with a background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

6
6

Years of Work Experience

Work History

Receptionist

Brookdale Senior Living Facility
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Caregiver

Rachelle Bolin
03.2021 - 08.2023
  • Duties include medication dosing, daily needs, transporting patient to appointments, meal preparation, bathing, cleaning, minor first aid and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Dental Assistant

Apple Dental Center
06.2020 - 03.2021
  • Assisted in performing routine dental cleanings and other dental procedures
  • Obtained radiographs of patients using standard dental radiographic equipment
  • Organized various dental materials and tools for procedures.
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.

Receptionist

Axiom Research
08.2019 - 10.2019
  • Acted as the face of the office by welcoming patients, scheduling and answering any questions they might have had
  • Also developed patient charts and ordered medical records from outside agencies
  • Answered a multitude of phone calls among other miscellaneous duties.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Pit Boss

Dickey’s Barbecue Pit
09.2017 - 08.2019
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.

Education

Bachelor of Science - Business

California State University Channel Islands
Online
08.2025

Associate of Arts - Liberal Studies

Saddleback College
08.2023

Associate of Science - Business Administration

Saddleback College
08.2023

DA Certification -

Concorde Career College
07.2020

High School Diploma -

Yucaipa High School
06.2017

Skills

  • Compassion
  • Communication
  • Time Management
  • File Management
  • Clerical Support
  • Administrative Support
  • Correspondence Distribution
  • Telephone Skills
  • Mail Handling
  • Organization Skills
  • Mail Distribution
  • Verbal and Written Communication

Accomplishments

  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.

References

  • Tanya Powell, (909)824-2325
  • Pamela West, (909)841-5189
  • Rachelle Bolin, (949)923-7247

Timeline

Receptionist

Brookdale Senior Living Facility
09.2023 - Current

Caregiver

Rachelle Bolin
03.2021 - 08.2023

Dental Assistant

Apple Dental Center
06.2020 - 03.2021

Receptionist

Axiom Research
08.2019 - 10.2019

Pit Boss

Dickey’s Barbecue Pit
09.2017 - 08.2019

Bachelor of Science - Business

California State University Channel Islands

Associate of Arts - Liberal Studies

Saddleback College

Associate of Science - Business Administration

Saddleback College

DA Certification -

Concorde Career College

High School Diploma -

Yucaipa High School

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