Hailey VonRosenvinge
Rowe,MA
Summary
Licensed Property & Casualty professional with a strong background in customer service and client communication. Proven ability to build trust, identify customer needs, and resolve issues in fast-paced environments. Highly coachable and goal-driven, committed to achieving success within a performance-oriented organization.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Cashier / Customer Service Associate
Berkshire East
Charlemont, USA
11.2022 - Current
- Engaged customers through targeted questions to identify needs and recommend services.
- Managed customer concerns with professionalism in high-volume, fast-paced environment.
- Maintained accurate cash handling and daily financial reconciliation.
- Cross-trained across multiple departments to support operational efficiency and customer experience.
Dog Sitter
Self-employed
01.2019 - Current
- Developed loyal clientele through consistent reliability and personalized service.
- Coordinated scheduling and client communication to enhance service delivery.
- Documented thorough care instructions while providing regular updates for client reassurance.
Construction Worker
Andaz Construction
Boston, USA
06.2022 - 09.2025
- Exhibited strong work ethic and accountability to meet project deadlines.
- Collaborated with team to complete projects in a timely-manner.
- Trained new team members on safety procedures and necessary skills.
Hotel Housekeeper
Shelburne Springs
Shelburne Falls, Massachusetts
05.2024 - 05.2025
- Ensured high sanitation and hospitality standards under tight deadlines.
- Exhibited meticulous attention to detail and consistency in tasks.
- Managed time efficiently to meet daily productivity expectations.
Cashier / Customer Service Associate
Avery's General Store
Charlemont, MA
10.2022 - 05.2024
- Built strong relationships with customers to drive repeat business.
- Resolved customer concerns, maintaining positive outcomes.
- Responded to phone inquiries, delivering clear information to assist customer decision-making.
- Demonstrated reliability and flexibility to meet business demands.
Education
High School Diploma -
Franklin County Technical High School
Turners Falls, MA06-2024
Skills
- Transaction accuracy
- Customer relationship management
- Client communication
- Problem Resolution
- Objection Handling
- Sales Techniques
- Needs Identification
- Time Management
- Adaptability & Coachability
- Goal-Oriented Mindset
Certification
Property & Casualty Producer License, Active
Training
Property & Casualty Pre-Licensing Training
- Completed comprehensive coursework in personal auto, homeowners, liability, and commercial lines coverage.
- Developed knowledge of underwriting principles, risk management, policy structure, coverage limits, exclusions, endorsements, and claims processes.
- Gained understanding of state regulations, ethical compliance, and needs-based coverage recommendations.
Ongoing Sales & Insurance Skill Development
- Strengthening skills in objection handling, consultative selling, and client needs analysis.
- Practicing professional phone communication and appointment-setting techniques.
- Committed to continuous improvement in sales confidence, product knowledge, and closing ability.
Accomplishments
Proficiency in Veterinary Science
Timeline
Hotel Housekeeper
Shelburne Springs
05.2024 - 05.2025
Cashier / Customer Service Associate
Berkshire East
11.2022 - Current
Cashier / Customer Service Associate
Avery's General Store
10.2022 - 05.2024
Construction Worker
Andaz Construction
06.2022 - 09.2025
Dog Sitter
Self-employed
01.2019 - Current
High School Diploma -
Franklin County Technical High School