Hailey Waguespack
Kenner,LA
Summary
Skilled at creating positive environments and building strong connections, I developed my empathy and communication skills through my time at St. Edward the Confessor Parish and customer service roles. These experiences helped me handle money, improve sales through upselling, and provide excellent service, leading to increased repeat business. As a childcare provider, I have a strong background in child development, known for creating fun, safe, and educational spaces while working well with colleagues to meet changing needs. I am organized, adaptable, and capable of managing multiple tasks with a positive attitude. My skills in project management, problem-solving, and teamwork allow me to bring fresh ideas and a strong work ethic. I am known for my ability to meet goals, exceed expectations, and deliver results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child Care Worker
St. Edward the Confessor Parish
08.2024 - Current
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Ensured proper supervision of outdoor playtime while promoting physical activity among students.
- Monitored children's activities to verify safety and wellbeing.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Cashier/Server
Sunny's Ice Cream
03.2022 - Current
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier/Server
Smoothie King
01.2023 - 05.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
Party Host/Server/Cashier
Airline Skate Center
02.2023 - 04.2023
- Supervised children's activities, maintaining happiness, safety and well-being.
- Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
- Directed guests to correct areas for eating, dancing, and other services.
- Decorated and set tables in accordance with party themes and age groups.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier/Server
Bubbies Snowballs
03.2021 - 03.2023
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Built relationships with customers to encourage repeat business.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Greeted incoming customers and provided reliable, friendly customer service.
Hostess
Quarter View Restaurant
02.2021 - 04.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Backed up servers by checking on tables and retrieving items for guests.
- Took initial drink orders and relayed information to wait or bar staff.
Education
High School Diploma -
Haynes Academy For Advanced Studies
Kenner, LA12-2024
Skills
- People skills
- Communication skills
- Money-handling
- Customer service
- Punctuality
- Dependability
- Multitasking
- Patience and Empathy
- Recreational Activities
- Toilet training assistance
- Outdoor Play Supervision
- CPR training
Activities
- Community Service - Second Harvest Food Bank, Multiple 3 hour shifts spent packing food into boxes to send to shelters and people in need to ensure they didn't go hungry.
- Student Service - Haynes Academy for Advanced Studies, Spent many hours outside of the classroom helping my teachers with things they needed to get done with hopes to relieve their stress levels.
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross or American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
Timeline
Child Care Worker
St. Edward the Confessor Parish
08.2024 - Current
Party Host/Server/Cashier
Airline Skate Center
02.2023 - 04.2023
Cashier/Server
Smoothie King
01.2023 - 05.2023
Cashier/Server
Sunny's Ice Cream
03.2022 - Current
Cashier/Server
Bubbies Snowballs
03.2021 - 03.2023
Hostess
Quarter View Restaurant
02.2021 - 04.2021
- Cardiopulmonary Resuscitation (CPR) - American Red Cross or American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
High School Diploma -
Haynes Academy For Advanced Studies
Similar Profiles
Michelle McAndrewMichelle McAndrew
Coordinator of Family Faith Formation at St. Edward The ConfessorCoordinator of Family Faith Formation at St. Edward The Confessor
Tracy EsquivelTracy Esquivel
Regional Director Cardiopulmonary Services Clinic/Hospital at OCHSNER MEDICAL CENTER—KENNER, River Parish Complex & St. Charles Parish HospitalRegional Director Cardiopulmonary Services Clinic/Hospital at OCHSNER MEDICAL CENTER—KENNER, River Parish Complex & St. Charles Parish Hospital
Andrew FichterAndrew Fichter
Parish Outreach Coordinator at St. Agatha - St. James Parish & Newman CenterParish Outreach Coordinator at St. Agatha - St. James Parish & Newman Center