Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey wallace

Ruther Glen,Virginia

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Experienced professional skilled at observing swim patrons in pool while upholding safety protocols. Strong team player with excellent communication skills and instruction abilities. Accomplished Lifeguard experienced in swim instruction and versed in lifeguard operations. Alert while monitoring swimmers and water activities. Focused on helping maintain equipment and facilities. Creative Scare Actor with excellent acting skills and enthusiastic demeanor. Collaborative team player working with peers to deliver memorable guest experiences. Committed to maintaining safe environment for participants and staff. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Scare Actor

Kings Dominion Amusement Park
Doswell, VA
08.2024 - Current
  • Developed character-specific dialogue to create a realistic experience for guests.
  • Performed as a scare actor in haunted houses, mazes, and other attractions.
  • Interacted with guests to provide an immersive horror experience.
  • Followed safety protocols to ensure the safety of all participants.
  • Collaborated with other actors on scenes, choreography, and improvisations.
  • Monitored crowd control during high attendance times.
  • Ensured that guest interactions were consistent with the desired theme of the attraction.
  • Reported any issues or concerns regarding equipment or safety hazards.
  • Researched popular horror films, books, and stories to gain inspiration for character ideas.

Waterpark Lifeguard

Kings Dominion Amusement Park
Doswell, VA
02.2022 - 09.2024
  • Monitored swimmers to ensure safety in the pool area.
  • Performed emergency rescues when necessary.
  • Enforced all safety regulations and posted rules for patrons.
  • Responded quickly to medical emergencies in the pool area.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Observed swimmers from elevated chairs while scanning the entire pool deck.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.

Front Desk Receptionist

YMCA Of Greater Indianapolis
Ruther Glen, VA
12.2023 - 04.2024
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.

Education

Homeschooled

Skills

  • Office Organization
  • Call Routing
  • Guest Relations
  • Cash Handling
  • File Organization
  • Appointment confirmation
  • Customer Service
  • Conflict Management
  • Issue handling
  • Telephone Etiquette
  • Customer assistance and interaction
  • Researching skills
  • Scheduling appointments
  • Email and telephone decorum
  • Hospitality best practices
  • Team Collaboration
  • Scheduling
  • Call forwarding

Certification

  • CPR certified with red cross

Timeline

Scare Actor

Kings Dominion Amusement Park
08.2024 - Current

Front Desk Receptionist

YMCA Of Greater Indianapolis
12.2023 - 04.2024

Waterpark Lifeguard

Kings Dominion Amusement Park
02.2022 - 09.2024

Homeschooled
Hailey wallace