Hailey Watkins
Akron,IA
Summary
I feel that I am an enthusiastic and reliable professional that takes pride in providing excellent customer service and creating not only memorable dining experiences for restaurant customers but in other job professions as well. I like to think I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. i try to maintains focus and a positive attitude in stressful situations and high-volume environments. I liked to be Organized and a dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I would like to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Waitress
Waddys Bar And Grill
02.2018 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Daycare Provider
Crittenton Centers
05.2022 - 08.2023
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Participated in mandatory professional development activities.
- Assisted in potty training and other daily hygiene activities to support child development.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Worked with children to develop good cognitive, physical and language skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Logged information regarding naps, feedings and any medications administered.
Receptionist
Jim's Repair
04.2023 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
Waitress
Texas Roadhouse
10.2022 - 02.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
Akron Westfield Senior High School
Akron, IA05.2021
Skills
- Customer Service
- Guest Relations Management
- Dining Area Maintenance
- Menu Recommendations
- Payment Processing
- Service Prioritization
- Team Collaboration
- Upselling
Timeline
Receptionist
Jim's Repair
04.2023 - 05.2023
Waitress
Texas Roadhouse
10.2022 - 02.2023
Daycare Provider
Crittenton Centers
05.2022 - 08.2023
Waitress
Waddys Bar And Grill
02.2018 - Current
High School Diploma -
Akron Westfield Senior High School
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