Overview
Work History
Education
Skills
Timeline
Generic

Hailey Webb

Purvis,MS

Overview

3
3
years of professional experience

Work History

Medical Receptionist

Southern Eye Center
11.2023 - Current
  • Coordinates patient scheduling, check-in, check-out and payments for billing.
  • Schedules for three doctors who each have different times, dates, locations.
  • Checks patients insurance, demographic, and health history to keep information current.
  • Helps patients complete necessary medical forms and documentation, completed on iPads through a system called ModMed.
  • Maintains strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Obtains payments from patients and scan identification and insurance cards.
  • Provides exceptional customer service to patients, answering questions and addresses concerns.
  • Stays calm under pressure and successfully deals with difficult situations.
  • Collects copays, deductibles, coinsurance, surgery payments, and any bill a patient may have.
  • Organizes paperwork such as charts and reports for office and patient needs.

Photography Team Lead/Assistant

Shea Gibson Photography
08.2021 - Current
  • Develops and adheres to timelines to keep ceremony and reception running smoothly.
  • Works alongside caterers, wedding planners, videographers, and many other wedding professionals/vendors.
  • Provides emotional support and companionship to clients.
  • Selects and sets up appropriate props, equipment, backdrops, and lighting and organizes the area for photo sessions.
  • Manages team workload to reach targets for specific tasks.
  • Builds strong relationships with clients through positive attitude and attentive response.

Receptionist

Purvis Animal Clinic
06.2021 - 11.2023
  • Started off as a kennel technician and held that position for 6 months before being promoted to the front of the clinic. When promoted, I would help tech, then moved to receptionist.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Corresponded with clients through email, telephone, or postal mail.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Handled cash transactions and maintained sales and payment records accurately within Cornerstone. Handled deposits at the end of each day.
  • Resolved customer problems and complaints.

Education

Associate of Arts - Therapy/Social Work

Pearl River Community College
Hattiesburg, MS
12.2024

High School Diploma -

Purvis High School
Purvis, MS
05.2021

Skills

    • Effective Working Relationships
    • Attention to Detail
    • Customer and Client Relations
    • Time Management
    • Reception Desk Management
      • Documentation
      • Appointment Scheduling
      • Cash Handling
      • Telephone Etiquette

Timeline

Medical Receptionist

Southern Eye Center
11.2023 - Current

Photography Team Lead/Assistant

Shea Gibson Photography
08.2021 - Current

Receptionist

Purvis Animal Clinic
06.2021 - 11.2023

Associate of Arts - Therapy/Social Work

Pearl River Community College

High School Diploma -

Purvis High School

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Hailey Webb