Hailey Weber
Midland,MI
Summary
Driven individual with a proven track record in customer service and relationship building. Effective problem-solver skilled in managing sensitive information and streamlining communication, demonstrating leadership and an outgoing personality. Achieved significant improvements in patient and customer experiences.
Overview
3
3
years of professional experience
Work History
Sales Associate
Hobby Lobby
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
Dominion Packaging
04.2022 - 06.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved accounting, service and delivery concerns.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Patient Care Coordinator
Spencer Wellness Centre
07.2023 - 06.2024
- Delivered excellent patient experiences and direct care.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
Education
High School Diploma -
Midland High School
Midland, MI05.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Relationship building
- Outgoing personality
- Leadership
- Biblical knowledge
Timeline
Sales Associate
Hobby Lobby
08.2024 - Current
Patient Care Coordinator
Spencer Wellness Centre
07.2023 - 06.2024
Customer Service Representative
Dominion Packaging
04.2022 - 06.2023
High School Diploma -
Midland High School
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