Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey White

Somerville

Summary

Quality assurance professional known for high standards and consistent results. Extensive experience in identifying and resolving quality issues to maintain top-tier product standards. Reliable team player with focus on collaboration and adapting to evolving project needs. Proficient in quality control processes and detail-oriented analysis.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Team Member

Taco Bell
01.2009 - 08.2011
  • Performed opening and closing duties, including store cleaning and restocking.
  • Arrived on time for shifts and adhered to company dress code guidelines.
  • Communicated effectively with customers, supervisors, and team members.
  • Greeted customers and answered questions regarding products and promotions.
  • Operated POS systems and input information into company computer programs.

TRAINER/Restaurant Team Member

Steak Out
02.2013 - 05.2014
  • Communicated effectively with customers, supervisors, and team members.
  • Performed opening and closing duties, including store cleaning and restocking.
  • Corrected order and product mistakes by assisting customers with returns and refunds.
  • Assisted new employees during training sessions.
  • Notified supervisors of item shortages and organized materials in appropriate locations.
  • Sorted, labeled, and dated merchandise to prevent expirations and product losses.
  • Maintained knowledge of company policies and procedures to promote productivity and safety.
  • Collaborated with other employees to meet sales targets and deadlines.
  • Trained new team members on company policies and procedures.

Warehouse Associate

Wayne Farms
05.2014 - 11.2014
  • Communicated shipment departure and arrival times to clients.
  • Interacted effectively with staff through ongoing communication and exchange of information.
  • Informed supervisor of parts needed for stock and discrepancies in inventory quantities.
  • Inspected products for defects and damages and reported discarded items to supervisors.
  • Sorted and organized merchandise in preparation for shipment.
  • Packaged and sealed products according to order size and specifications.
  • Moved products and equipment to appropriate locations to maintain workspace cleanliness.
  • Added padding and cushions to packages to protect fragile merchandise.
  • Identified and removed safety and sanitation hazards from work areas.
  • Input product information and quantities into warehouse databases.
  • Replenished shelves with incoming stock orders and performed daily spot checks on inventory.
  • Used scanners to document pertinent carton level information.

Industrial Warehouse Associate

General Electric
11.2014 - 07.2015
  • Interacted effectively with staff through ongoing communication and exchange of information.
  • Inspected products for defects and damages and reported discarded items to supervisors.
  • Moved products and equipment to appropriate locations to maintain workspace cleanliness.
  • Sorted and organized merchandise in preparation for shipment.
  • Added padding and cushions to packages to protect fragile merchandise.
  • Informed supervisor of parts needed for stock and discrepancies in inventory quantities.

SERVER/BARTENDER/TRAINER

Sams Sports Bar and Grill
07.2015 - 01.2019
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Prepared and served food and beverages to customers.
  • Used focus and memorization skills to keep track of tables and remember orders.
  • Memorized menu to help diners make informed meal choices.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Processed payments and completed register transactions accurately.
  • Assisted with training of new staff members.
  • Recorded transactions in point of sales system to deliver prompt service.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.

SALES REPRESENTATIVE/Lot Attendant

Honda of Decatur
06.2017 - 07.2018
  • Inspected vehicles to detect damage.
  • Parked and retrieved vehicles for customers in parking lots, storage garages or new car lots.
  • Took numbered tags from customers to locate and deliver vehicles to customers.
  • Manipulated vehicles into tight areas to take advantage of all spaces.
  • Numbed tags on windshields, log tags, and attach tag to customers' keys and give customers matching tags for locating parked vehicles.
  • Kept parking areas clean and orderly to ensure that space usage was maximized.

Bank Teller

Family Security Credit Union
02.2019 - 02.2020
  • Assisted management in bank opening and closing procedures.
  • Greeted customers with professionalism and a friendly and courteous demeanor.
  • Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
  • Supported customer confidentiality and security with stringent discretion.
  • Responded to banking inquiries and requests from customers.
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Supported exceptional customer service with prompt acknowledgment and accurate account services.
  • Adhered to security and regulatory requirements surrounding financial transactions.
  • Completed financial transactions, including deposits, withdrawals, and loan payments.
  • Monitored data and security systems to reduce risk and report irregularities.
  • Verified customer identification documents for new accounts.

Quality Assurance Specialist/911 Public Safety Telecommunicator

UAH Police Department
02.2020 - Current
  • Questioned callers to ascertain nature and location of emergency using established methods and techniques.
  • Processed high call volumes for law enforcement and fire and emergency medical services.
  • Reacted immediately and appropriately to emergency and crisis situations.
  • Prioritized calls based on situation, recognizing and addressing duplicate calls.
  • Utilized multiple communication systems to manage incoming calls.
  • Relayed relevant information to fire, EMS dispatch, or law enforcement professionals.
  • Provided support and reassurance to callers in times of crisis.
  • Maintained calm and professional demeanor during high-pressure situations.
  • Completed follow-up calls to verify caller's safety and satisfaction.
  • Entered essential caller information in computer-aided dispatch system.
  • Provided special instructions, hazard information and additional information to police officers and other stakeholders.
  • Initiated calls for service utilizing appropriate protocols.
  • Quickly assessed emergency situations and provided appropriate guidance.

Education

HIGH SCHOOL DIPLOMA -

Diberville High School
Diberville, Mississippi
05.2011

Skills

  • Information Intake
  • Medical Emergency Response
  • Customer Inquiries
  • Onsite Visits
  • Special Requests
  • Data Entry
  • Dispatcher Monitoring
  • Reference Assistance
  • System Maintenance
  • Emergency Call Routing
  • Data Systems

Certification

  • Quality Assurance Technician
  • NCIC
  • APCO
  • ServSafe

Timeline

Quality Assurance Specialist/911 Public Safety Telecommunicator

UAH Police Department
02.2020 - Current

Bank Teller

Family Security Credit Union
02.2019 - 02.2020

SALES REPRESENTATIVE/Lot Attendant

Honda of Decatur
06.2017 - 07.2018

SERVER/BARTENDER/TRAINER

Sams Sports Bar and Grill
07.2015 - 01.2019

Industrial Warehouse Associate

General Electric
11.2014 - 07.2015

Warehouse Associate

Wayne Farms
05.2014 - 11.2014

TRAINER/Restaurant Team Member

Steak Out
02.2013 - 05.2014

Team Member

Taco Bell
01.2009 - 08.2011

HIGH SCHOOL DIPLOMA -

Diberville High School

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