Hailey Whitten
Centreville,MD
Summary
A dynamic professional with a proven track record in hospitality and retail, excelling in guest engagement and team collaboration. At Rams Head Shore House, I enhanced dining experiences and resolved issues swiftly, boosting customer satisfaction. Skilled in hospitality service and customer service, I adeptly upsold promotions and mentored staff, driving both sales and team performance.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Rams Head Shore House
06.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Restaurant Hostess
The Jetty
01.2024 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Restaurant Hostess
Buffalo Wild Wings
08.2023 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Hostess
Dock House Resturant
08.2022 - 01.2023
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Team Leader
Chick-fil-A
11.2021 - 08.2022
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Bachelor of Management - Business Management
Salisbury University
Salisbury, MD06-2026
High School Diploma -
Queen Anne's County High School
Centreville, MD06-2023
Associate of Business Administration - Business Administration And Management
Chesapeake College
Wye Mills06-2023
Skills
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Customer service
- Team collaboration
Certification
- Microsoft Office Specialist; Microsoft; 2023, June
Timeline
Server
Rams Head Shore House
06.2024 - Current
Restaurant Hostess
The Jetty
01.2024 - 05.2024
Restaurant Hostess
Buffalo Wild Wings
08.2023 - 05.2024
Hostess
Dock House Resturant
08.2022 - 01.2023
Team Leader
Chick-fil-A
11.2021 - 08.2022
- Microsoft Office Specialist; Microsoft; 2023, June
Bachelor of Management - Business Management
Salisbury University
High School Diploma -
Queen Anne's County High School
Associate of Business Administration - Business Administration And Management
Chesapeake College
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