Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Hailey Wilcox

Uniondale,NY

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager

Nassau Suffolk Servies For Autism
02.2023 - Current
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.

Meat Wrapper (Seasonal Worker)

Stew Leonard's
01.2019 - 05.2023
  • Responsible for properly wrapping, storing, weighing, and pricing of meat department products
  • Provide exceptional customer service
  • Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
  • Collaborated with other team members to ensure a smooth workflow within the department during peak times.
  • Supported cross-functional team efforts by assisting with tasks in other departments as needed, contributing to overall store success.
  • Kept shelves and display cases organized, products fronted and expired items removed.
  • Maintained a clean and organized work area, ensuring compliance with food safety regulations.

Cashier

ShopRite
01.2017 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Bachelor of Science - Clinical Forensic Psychology

The College of Saint Rose
Albany, NY
05.2022

Regents Diploma -

Sacred Heart Academy
West Hempstead, NY
05.2018

Skills

  • Customer Focused
  • Self-Starter
  • Time management
  • SPSS
  • Organizational Skills
  • Problem-Solving
  • Organization and Multitasking
  • Positive Attitude
  • Decision-Making
  • Conflict Resolution
  • Client Advocacy
  • Email and Telephone Etiquette

Additional Information

Always put my all into every thing I do, no matter how small the task may be., Always looking to give the customer the best experience possible., Always punctual and ready to work., Willing to learn anything to grow and become the best I can be.

Certification

  • RBT - Registered Behavior Technician

Timeline

Case Manager

Nassau Suffolk Servies For Autism
02.2023 - Current

Meat Wrapper (Seasonal Worker)

Stew Leonard's
01.2019 - 05.2023

Cashier

ShopRite
01.2017 - 01.2018

Bachelor of Science - Clinical Forensic Psychology

The College of Saint Rose

Regents Diploma -

Sacred Heart Academy

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Hailey Wilcox