Hailey Williams
Peyton
Summary
A multipotentialite, highly motivated to learn and gain experience from every opportunity within grasp. I am a highly devoted and hospitable worker that learns quickly and welcomes any opportunity for helpful-criticism! An attentive office support professional with proven track record of providing exceptional administrative, organizational, and customer service support. Skilled in database and spreadsheet programs, calendar management, and filing systems. Excellent communicator with the ability to build and maintain relationships with clients, customers, and colleagues.
Dedicated professional with proven skills in monitoring individuals and emergency support. Physically fit and agile with good reflexes and strong observational skills. Certified in CPR and BLS.
Overview
5
5
years of professional experience
Work History
Lifeguard
Great Wolf Lodge
Colorado Springs
09.2024 - Current
- Ensure guest safety at aquatic facilities, conduct regular equipment checks, and swiftly respond to emergencies, fostering a secure environment for families.
- Monitor pool areas meticulously, enforce safety rules, and maintain accurate incident reports, contributing to the resort's impeccable safety record.
- Coordinate with team members during shift changes, participate in regular training sessions, and contribute to the continuous improvement of safety protocols.
Head Cashier
Lowe’s
Colorado Springs
02.2025 - 05.2025
- Supervised cashiers, ensuring compliance with operational procedures and customer service standards.
- Managed cash register operations, processing transactions accurately and efficiently.
- Trained new cashiers on systems, policies, and customer interaction best practices.
- Coordinated daily cash drawer audits to verify accuracy and prevent discrepancies.
- Collaborated with management to streamline checkout processes for improved efficiency.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Coached employees on best practices for handling customer complaints quickly and effectively.
Receptionist
University of Colorado Boulder
Boulder
10.2021 - 05.2023
- Greeted incoming visitors and customers professionally and knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Resolved student issues with admissions and confidential records.
- Managed multiple tasks to meet time-sensitive deadlines.
- Highest customer satisfaction in an office of 15 student employees.
- Works between 15-25 hours a week through the work-study program.
Hostess
Firebirds Woodfire Grill
Montgomery
06.2021 - 07.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Worked with front of house staff to accommodate groups with special requests.
- Worked back of house as a to-go food expeditor.
Intern
Giuseppe Space Enterprises
Colorado Springs
06.2020 - 08.2020
- Participated in client meetings and team discussions and offered feedback.
- Applied creative thinking when developing strategies for campaigns.
- Collaborated effectively with a team of interns to complete group projects efficiently.
- Demonstrated ability to prioritize tasks based on urgency and importance.
- Gained practical experience with relevant software and technology.
- Learned how to use various software programs such as Microsoft Office Suite and Adobe Creative Cloud.
- Demonstrated ability to take initiative and work independently on assigned projects.
Education
HIGH SCHOOL DIPLOMA -
The Montgomery Academy Highschool
Montgomery05.2021
Psychology -
University of Colorado Boulder
BoulderSkills
- Effective Time Management
- Adaptability
- Communication Skills
- Ability to Work Under Pressure
- Problem Solving
- Customer Service
- Administrative Support
- Database Management
- Spreadsheet Programs
- Calendar Management
- Filing Systems
- Multitasking
- CPR certification
- Team coordination
- Conflict resolution
- Training new employees
- Effective communication
Languages
English, Native
Timeline
Head Cashier
Lowe’s
02.2025 - 05.2025
Lifeguard
Great Wolf Lodge
09.2024 - Current
Receptionist
University of Colorado Boulder
10.2021 - 05.2023
Hostess
Firebirds Woodfire Grill
06.2021 - 07.2021
Intern
Giuseppe Space Enterprises
06.2020 - 08.2020
HIGH SCHOOL DIPLOMA -
The Montgomery Academy Highschool
Psychology -
University of Colorado Boulder