Hailey Willis
Johnson City,TN
Summary
Trustworthy and dedicated team lead with 1.5 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Versatile cashier with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.
Overview
1
1
year of professional experience
Work History
Cashier
Walmart
Erwin , TN
2021.07 - 2021.11
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
Team Lead/Shift Manager
Kfc
Piney Flats, TN
2020.10 - 2021.07
- Evaluated employee performance and coached and trained to improve weak areas.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Measured team performance and reported metrics to leadership team members.
- Trained back-up associates and led crew members in managing operations of storefront.
- Set overall vision and provided team leadership.
Baby Room
ETSU Child Study Center
Johnson City, TN
2019.06 - 2019.06
- Served as positive role model, promoting healthy interpersonal behaviors.
- Arrived at assigned areas on time, prepared and ready to work.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Education
High School Diploma -
Sullivan East High School
Bluff City, TN07.2020
Skills
- I believe I have great social skills and can get along with everyone
- I work well in any environment
- I work very well under pressure
- I am a very fast learner
- I am good with time management, I do not like to be late
- I'm very organized
Reading
I love to read books. They take you to all these imaginary places that to you could be completely different then to someone else. It gives the mind a free passage to go anywhere, think anything, and let your imagination run wild. It also is very relaxing, if I've had a bad day it helps me clear my mind and relax.
Timeline
Cashier
Walmart
2021.07 - 2021.11
Team Lead/Shift Manager
Kfc
2020.10 - 2021.07
Baby Room
ETSU Child Study Center
2019.06 - 2019.06
High School Diploma -
Sullivan East High School