Detail-oriented and customer-focused professional with experience in hospitality, senior care, and event coordination. Skilled in customer service, problem resolution, and administrative tasks. Passionate about creating meaningful experiences, from personalized dining service to enriching activities for seniors. Strong background in healthcare-related coursework with excellent organizational and interpersonal skills.
Hi, I’m
Hailey Word
Grand Rapids,MI
Summary
Overview
6
years of professional experience
Work History
Grand Village Assisted Living
Life Enrichment Assistant
01.2025 - Current
Job overview
- Plan and facilitate daily activities for a senior community of 50 residents, engaging groups ranging from 5 to 75 people
- Organize large-scale events, including a Mother's Day High Tea and a community cookout for 70+ attendees
- Assist with administrative duties such as mail distribution and birthday sign placement
- Provide patient and compassionate engagement with dementia residents
- Frequently receive positive feedback from residents and supervisors for excellent service
Schnitz Ada Grill
Server
07.2021 - 01.2025
Job overview
- Delivered personalized customer service, assisting guests with menu choices and dietary needs
- Excelled in problem-solving and conflict resolution, ensuring 100% customer satisfaction
- Managed phone reservations and order accuracy, maintaining smooth operations
- Balanced customer service with back-end responsibilities, including handling payments and coordinating with kitchen staff
Applebee's
Server
01.2019 - 01.2022
Job overview
- Provided fast, friendly, and attentive service in a high-volume restaurant
- Handled transactions, ensured order accuracy, and maintained a welcoming atmosphere
- Assisted in training new hires and supporting team dynamics
Education
Grand Rapids Community CollegeGrand Rapids, MI
General Education
University Overview
GPA: 3.388
Davenport University
Health Services
University Overview
- Relevant Coursework: Pharmacology, Biomedical Ethics, Psychology, Race & Ethnicity
- GPA: 3.86
Academy for the Arts, Science, and Technology
Pre-Medical
University Overview
- Medical Terminology, Anatomy & Physiology, Health Sciences I-III
- Internship at Embrace Hospice, including recording vital signs and shadowing nurses
- HIPAA training for electronic medical records
Skills
- Exceptional customer service
- Interpersonal skills
- Event planning
- Coordination
- Problem resolution
- Conflict management
- Dementia care
- Patience
- Adaptability
- Administrative support
- Clerical support
- Mail distribution
- Scheduling
- Resource development
- Biology
- Health sciences
- Strong work ethic
- Cash handling
- Cleanliness standards
- Relationship management
- Tableside etiquette
Seeking
Seeking
A company that strives for excellence
Hobbies and Interests
Hobbies and Interests
Fitness & wellness: Yoga, Pilates, and hikingTimeline
Life Enrichment Assistant
Grand Village Assisted Living
01.2025 - Current
Server
Schnitz Ada Grill
07.2021 - 01.2025
Server
Applebee's
01.2019 - 01.2022
Grand Rapids Community College
General Education
Davenport University
Health Services
Academy for the Arts, Science, and Technology
Pre-Medical
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