Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Languages
Timeline
Generic

Hailey Wyma

Comstock Park

Summary

Dynamic food service professional with extensive experience at West Michigan Whitecaps, excelling in customer service and inventory management. Proven ability to enhance guest experiences through effective communication and problem-solving skills. Committed to making sure all customers get the help they need when they need it while also making sure the customers have a good time and to make sure they want to come back due to them having a positive experience working with me.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Whitecaps Food Crew

West Michigan Whitecaps
Comstock Park
04.2025 - 09.2025
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Informed customers about daily specials in an engaging manner.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Restocked kitchen supplies including food products and utensils.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Resolved customer complaints in a professional manner.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Adhered to health department regulations regarding food handling procedures.
  • Maintained an organized work area to ensure efficient operations.
  • Served food quickly for positive guest experiences.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Organized and restocked supplies to support operations and team productivity.
  • Stocked shelves and cases with new or transferred items.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Whitecaps Food Crew

West Michigan Whitecaps
Comstock Park
04.2024 - 04.2024
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Informed customers about daily specials in an engaging manner.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Restocked kitchen supplies including food products and utensils.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Resolved customer complaints in a professional manner.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Adhered to health department regulations regarding food handling procedures.
  • Maintained an organized work area to ensure efficient operations.
  • Served food quickly for positive guest experiences.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Organized and restocked supplies to support operations and team productivity.
  • Stocked shelves and cases with new or transferred items.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Whitecaps Food Crew

West Michigan Whitecaps
Comstock Park
04.2023 - 09.2023
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Informed customers about daily specials in an engaging manner.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Restocked kitchen supplies including food products and utensils.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Resolved customer complaints in a professional manner.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Adhered to health department regulations regarding food handling procedures.
  • Maintained an organized work area to ensure efficient operations.
  • Served food quickly for positive guest experiences.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Organized and restocked supplies to support operations and team productivity.
  • Stocked shelves and cases with new or transferred items.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Kitchen Staff

Pine Ridge Bible Camp
Cedar Springs
06.2022 - 08.2022
  • Adhered to established sanitation standards while preparing food items.
  • Responded promptly to customer complaints regarding food quality or service issues.
  • Ensured that all dishes were prepared in accordance with restaurant standards.
  • Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
  • Operated various kitchen appliances such as mixers, slicers, ovens, grills .
  • Inspected dining area prior to opening for any maintenance issues requiring attention.
  • Monitored inventory of supplies and communicated needs to supervisor.
  • Performed other related duties as assigned by supervisor.
  • Organized all storage areas in an efficient manner to maximize space utilization.
  • Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Followed health and safety guidelines for food preparation and service.
  • Set up food items for brunch buffet line.
  • Stocked and replenished kitchen supplies and ingredients as needed.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Carried out basic cleaning duties such as sweeping floors, washing dishes .
  • Maintained cleanliness of work areas throughout shift.
  • Assisted in the preparation of all menu items, including salads, appetizers, and entrees.
  • Cleaned and sanitized frequently to maintain health code standards.
  • Assisted cook team by preparing sandwiches and salads.
  • Consistently maintained high standards of personal hygiene during shifts.
  • Moved smoothly between different cooking stations to assist with meal preparations.
  • Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Checked stock regularly and discarded unsafe food to protect customers.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.

Education

Still in High School - Basic Schooling

Rockford Senior Highschool
Rockford, MI
05-2026

Studied Computers and learned basic skills in working in a workplace - Networking And Cyber Security

Kent Career Tech Center
Grand Rapids, MI
06-2025

Skills

  • Customer service
  • Team collaboration
  • Cash handling
  • Inventory management
  • Food safety
  • Sales promotion
  • Effective communication
  • Time management
  • Problem solving
  • Teamwork and collaboration

Affiliations

  • Marched in the Rockford Marching band (2 seasons)
  • Spun in the Rockford Winterguard (1 season)

Certification

  • Critical Career Skills - Professional Communication Certification

Accomplishments

  • Many times being recognized for being able to work with others and help them with choreography during Colorguard/ Marching band season

Languages

English
Professional

Timeline

Whitecaps Food Crew

West Michigan Whitecaps
04.2025 - 09.2025

Whitecaps Food Crew

West Michigan Whitecaps
04.2024 - 04.2024

Whitecaps Food Crew

West Michigan Whitecaps
04.2023 - 09.2023

Kitchen Staff

Pine Ridge Bible Camp
06.2022 - 08.2022

Still in High School - Basic Schooling

Rockford Senior Highschool

Studied Computers and learned basic skills in working in a workplace - Networking And Cyber Security

Kent Career Tech Center

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